Dual Guest Services Supervisor

Gateway Casinos•Sault Ste. Marie, ON

About The Position

The Dual Guest Services Supervisor oversees a team that is the main point of contact for guests, providing a continued source of attention for guests throughout their stay. This exciting opportunity at a national company offers the chance to grow your career with the promise of an excellent benefits package and competitive salary for full-time employees. This role is for an existing vacancy.

Requirements

Minimum two years of experience in the guest services and/or hospitality industry.
Ability to direct and supervise staff.
A relationship-builder who encourages open communication and collaboration.
Time-management savvy and expert multitasker who thrives in the service industry.
Ability to manage issues and empower a team to excel.
Strategic thinker who has an eye for detail and a capacity to see the big picture.
Efficient multitasker who thrives in a fast-paced environment.
Ability to seamlessly handle complaints, room issues and conflicts.
Excellent customer service skills, including the ability to be friendly, efficient, polite and patient.
The ability to obtain a Category 1 Gaming License from the AGCO.
Smart Serve Certification.

Nice To Haves

Benefit from working flexible hours, evenings, and weekends.
Can benefit from working flexible hours, evenings, and weekends.

Responsibilities

Mentor and guide a team of guest services representatives, ensuring guests are treated in a warm and hospitable manner.
Manage employee performance through training, coaching, evaluation and mentoring.
Ensure that proper safety, hygiene, and sanitation practices are followed.
A relationship-builder who encourages open communication and collaboration.
Ensure that quality and standards meet expectations on a day-to-day basis.
Handle complaints, room issues, and conflicts graciously.
Customer service skills that exceed guest expectations.