Dual General Manager
About The Position
As the Dual General Manager, you will be responsible for the overall success of the Courtyard and Residence Inn Charlotte Northlake. You will plan and supervise the activities of a diverse workforce to ensure the smooth and profitable running of the business. You will plan short-term, long-term, and day-to-day operations of your properties. Your daily activities may involve conflict resolution, guiding your team to reach new goals, and providing necessary business reports to the corporate office. You will have the full backing of your corporate team just a phone call or email away! This position may require flexible scheduling availability.
Requirements
- Knowledge of the principal competition for each market segment
- Highly motivated team player with strong initiative and desire for achievement
- Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
- Ability to work well in stressful situations
- Readily available and approachable for all guests while providing excellent guest service
- Valid Driver's License is required
Responsibilities
- Ensure that departments achieve or exceed guest's service expectations
- Meet or exceed budgeted profit and margin for the hotels
- Accurately forecast revenue/cost problems and manages the timing of discretionary expenditures to utilize cash flow
- Analyze financial and operational information on an ongoing basis to adjust business plans, labor requirements, and operating costs
- Ensure hotel staff is trained in financial control procedures for cash, vouchers, inventories, and receivables and that these procedures are regularly followed
- Identifies major revenue and expense opportunities and possible problems
- Assist team leaders in meeting and exceeding AOS goals
- Develop and implement marketing and sales plans based on demand segments and to maximize REVPAR and Market Share Actively sell through sales calls, property tours, etc.
- Periodically inspect rooms, building exterior, parking lot, etc.
- Manage human resources functions including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions
Benefits
- Healthcare including Medical, Dental, and Vision Insurance
- HSA & FSA plans available!
- Dependent care FSA
- Identity Theft Protection Insurance
- Commuter benefits including transit & parking
- Pet Insurance
- PTO and Payroll Incentives for Annual Wellness Exams
- Employee Assistance Program
- Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
- Paid Sick and Vacation Time
- Family Leave
- 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution
- Incentive based bonus program
- Free room nights at our hotels and employee discounts within your hotel brand
- Discounts for friends and family within your hotel brand
- Team Member recognition and bonus
- Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
- Career Growth through our in-house training program with a path personalized to your desired goals
- Referral bonus program to ANY of our locations
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
