Dual Floor Supervisor / Casino Shift Manager

Boyd Gaming•Las Vegas, NV

2d•Onsite

About The Position

This role involves overseeing table games and employees to ensure the safety, integrity, security, and adherence to Company and regulatory policies and procedures. The position requires supervising, coaching, and supporting dealers, while maintaining superior customer service to cultivate a positive Company image. As a Casino Shift Manager, the individual will be responsible for the overall management of all casino table games during their assigned shift, ensuring strict adherence to company policies, procedures, and gaming regulations. This includes personnel management such as scheduling, training, and coaching, as well as enforcing compliance with all applicable laws and regulations. The role also involves reviewing internal security of table games, maintaining surveillance, and managing all aspects of table game operations to maximize customer enjoyment, player return, and product revenue. This includes evaluating business conditions, staffing levels, handling guest needs, complaints, and disputes, distributing gaming equipment, inspecting casino equipment, and authoring/distributing reports. The position also ensures the protection of customer rewards and credit lines, administers performance appraisals and disciplinary actions, and maintains confidentiality of proprietary information. Issuing comps in accordance with established property standards is also a responsibility.

Requirements

Must be 21 years of age.
Two (2) years of experience as a Floor Supervisor.
Must be knowledgeable about applicable gaming regulations and company policies.
Must have thorough knowledge of a minimum of two (2) games.
Must have excellent communication and customer service skills.
Must be able to obtain/maintain any necessary certifications and/or licenses.
Must have thorough knowledge of all casino games, rules, procedures, and regulations.

Responsibilities

Oversee table games and employees to ensure safety, integrity, security, and adherence to Company and regulatory policies/procedures.
Supervise, coach, and support dealers.
Maintain superior customer service by identifying, cultivating, and improving the established player base.
Stand and circulate throughout assigned area.
Possess thorough knowledge of games assigned to supervise.
Calculate all payoffs.
Understand and monitor compliance with gaming regulations, company policies, and procedures.
Operate computer to access credit line, issue credit.
Maintain positive customer relations, evaluate play, and extend complimentary services when appropriate.
Direct and supervise dealers in assigned area.
Evaluate designated team members’ performance on a yearly basis.
Monitor changes of cards and dice; inspect new equipment before allowing into play.
Resolve customer complaints or refer to Shift Manager when appropriate.
Responsible for the overall management of all casino table games on assigned shift.
Ensure that all company policies and procedures and all gaming regulations are strictly adhered to at all times.
Responsible for personnel-related matters including scheduling, training, coaching, etc.
Enforce compliance with all applicable laws and regulations.
Reviews the internal security of all table games and maintains surveillance of all activities that could affect the efficiency and effectiveness as well as the integrity of the casino operation.
Responsible for all aspects of table game operations to include: Offering the highest possible level of Customer Service resulting in a maximum level of player enjoyment and return play.
Attaining maximum product revenue by means of communicating mixture, positioning, pricing, and the evaluation of new product.
Constant evaluation of current business conditions, special events, and weather, with respect to amount of current staffing levels as to maintain proper gaming levels at any certain point.
Responsible for handling all casino guests’ needs, complaints and disputes related to table games and hotel areas in a timely & professional manner.
Responsible for distribution of cards, dice & tiles to gaming pits.
Responsible for visually inspecting all casino equipment.
Responsible for the authoring and distribution of casino win/loss and other reports as requested by Senior Management.
Ensures the protection of customer’s rewards and credit lines.
Responsible for the distribution and administering of performance appraisals, commendations, constructive letters and discipline to all reporting levels of table games department employees.
Maintains confidentiality of all property and Boyd Gaming trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
Issue comps for customers/guests in accordance with established property standards.