Dual Credit Student Success Navigator

Temple College•2600 South First Street Temple, TX

1d•Onsite

About The Position

Under the direct supervision of the Executive Director of Dual Credit and High School Partnerships and the Associate Director of Dual Credit, the Student Success Navigator (DCSSN) works in close coordination with Dual Credit Enrollment Advisors (DCEAs) to provide proactive, holistic support to dual credit students. Serving as part of an integrated advising and support model, the DCSSN focuses on retention, persistence, and student success, complementing the recruitment and enrollment efforts led by DCEAs. The role provides wraparound services that address academic, social, and emotional needs, while ensuring seamless support from onboarding through completion.

Requirements

Associate degree and two (2) years of directly related full-time work experience, OR High school diploma/equivalency and four (4) years of directly related work experience.
Proficient in office procedures, including document handling, student record management, and word processing.
Knowledge of Temple College admissions processes, academic policies, and registration systems.
Understanding of Department of Education and THECB guidelines, particularly for dual credit programs.
Strong customer service orientation and the ability to develop trusting, supportive relationships with students and families.
Excellent verbal and written communication skills; active listening and problem-solving abilities.
Strong organizational skills with the ability to manage multiple priorities, meet deadlines, and track student progress.
Professionalism in all interactions with colleagues, students, and external partners.

Nice To Haves

Bachelor’s degree and three (3) years of directly related experience in student advising, support services, or education administration.

Responsibilities

Serve as a liaison between Temple College and high school partners to promote student support.
Coordinate regularly with high school counselors, registrars, principals, and teachers to ensure timely student visits and coordinated support.
Act as a connector between students and college-based academic resources, including the Math Lab, Writing Lab, tutoring, advising, accommodations, financial aid, and testing services.
Engage with families and refer them to appropriate internal or community resources (e.g., mental health services, housing assistance, food support, technology help, financial aid, and wellness programs).
Provide ongoing support for students across their academic journey, from initial application through to graduation.
Coordinate with high school partners and DCEAs to ensure aligned communication and student support.
Serve as a bridge between students, DCEAs, and college resources.
Engage families and connect them to internal and community resources.
Ensure seamless communication and continuity of support between enrollment (DCEA) and student success interventions.
Provide targeted interventions for students identified through DCEA referrals, CRM alerts, or faculty input.
Collaborate with DCEAs and campus departments to create individualized support strategies.
Address complex academic, social, and non-academic barriers (e.g., time management, technology access, family/work responsibilities, mental wellness).
Monitor student progress using CRM tools and institutional data.
Conduct proactive outreach to at-risk students.
Maintain detailed case notes and service documentation for accountability and reporting.
Track and contribute to key student success metrics (retention, course completion, persistence).
Support onboarding processes in collaboration with DCEAs, including system navigation (Self-Service, D2L) and college readiness skills.
Reinforce—not duplicate—DCEA advising by focusing on student success skills and persistence.
Focus on student readiness and transition support rather than primary enrollment advising.
Develop and deliver workshops on time management, study skills, college expectations, navigating dual credit rigor, plagiarism, and other topics as needed.
Coordinate student success hours, campus visits, and virtual support sessions.
Design and deliver programming that builds college readiness and supports long-term student persistence.
Collaborate with DCEAs on recruitment, orientation, and transition events.
Support student-facing events focused on persistence, transition, and completion.
Support the department during all major dual credit events.
Support and attend recruitment events, parent nights, college fairs, and orientation sessions in coordination with ISDs and Temple College.
Assist in collecting, reviewing, and managing essential student documentations such as applications, transcripts, test scores, immunization records, waivers, and degree plans.
Reinforce advising provided by DCEAs and support student understanding of next steps.
Refer students for accommodations and guide them through graduation, financial aid, grievance, and appeal processes.
Maintain compliance with applicable local, state, and federal regulations, including the Family Educational Rights and Privacy Act (FERPA), the Texas Education Agency (TEA), the Texas Higher Education Coordinating Board (THECB), and Temple College policies.
Attend departmental meetings, participate in staff development, and stay informed about policy or procedural updates.
Foster a collaborative, student-centered culture among staff, students, faculty, and families.
Demonstrate professionalism, integrity, and ethical behavior in all college and school partnerships.
Ensure all student interactions and records are handled in compliance while maintaining a high level of trust and confidentiality.
Maintain availability for in-person advising at Temple High School and other assigned campuses as needed.
Perform additional duties as assigned by the Executive Director of Dual Credit and High School Partnerships.
Maintain a flexible schedule to meet student and campus needs, including occasional evenings or off-site support.