Dual Authorization Program Coordinator

ECHO•Leesburg, VA

12d•Onsite

About The Position

Help create seamless support, meaningful connections, and successful outcomes for adults with disabilities. ECHO is seeking a highly organized, collaborative, and mission-driven professional to join our team as a Dual Authorization Program Coordinator (Dual PC). In this unique and impactful role, you'll serve as the bridge between our Day Support and Group Supported Employment (GSE) programs, ensuring participants receiving services in both programs experience smooth, coordinated, person-centered support. If you enjoy problem-solving, collaboration, organization, and making a difference every day - this could be the perfect fit for you.

Requirements

Bachelor's degree in Human Services + 1 year of experience supporting individuals with developmental disabilities OR Minimum of 5 years of direct experience supporting individuals with developmental disabilities
Strong organizational and multitasking skills
Excellent written and verbal communication skills
Attention to detail and professional judgment
Understanding of clinical risk and person-centered supports
Experience with EHR systems
Ability to collaborate effectively across teams
Flexibility and reliability in a fast-paced environment
Valid driver's license with satisfactory driving record
Knowledge of Person-Centered Plans (PCPs) and service authorizations
Successful completion of drug/alcohol screening and a background check to include fingerprinting

Responsibilities

Coordinate services for participants authorized in both Day Support and GSE
Align schedules across programs to prevent service gaps or overlaps
Support smooth transitions between Day Support activities and employment worksites
Maintain a consistent, accurate overview of participant services
Attend intake meetings and assist with onboarding coordination
Review documentation for accuracy, completeness, and timeliness
Validate participant time entries in ECHO's EHR and payroll systems
Ensure billing readiness and prevent duplication of services
Write quarterly reports within required timelines
Review participant factsheets and records for accuracy
Support reconciliation between Day Support and GSE documentation
Monitor WAMS authorizations and service utilization
Participate in ISP/Person-Centered Planning processes
Ensure ISP goals and supports are implemented consistently across programs
Monitor participant attendance, schedules, and service utilization
Track absences, late arrivals, and scheduling changes
Identify and communicate concerns related to underutilization or inconsistencies
Serve as a liaison between Day Support staff, GSE staff, and Program Managers
Ensure communication between teams is clear, timely, and consistent
Help staff stay informed on schedules, protocols, and participant needs
Coordinate with families, support coordinators, residential providers, and interdisciplinary teams
Maintain consistent communication across all service areas
Support compliance with Medicaid, DBHDS Licensure, and CARF standards
Assist with incident follow-up, investigations, and human rights documentation as needed
Help maintain the integrity and quality of participant records
Assist with participant arrivals/departures and scheduling coordination
Provide cross-program support during staffing shortages
Cross-train in both Day Support and GSE operations
Substitute for ECHO drivers when needed