Dual Assistant Housekeeping Manager (NE)

Marriott•Boston, MA

About The Position

Entry level management position that assists in supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. At Element, we believe that travelers deserve more than a place to stay. They need a place to thrive, where they can start every day feeling fresh, focused, and alive. Whether they’re stopping by for a few days or settling in for a few weeks, time away from home shouldn’t mean time away from life. Our travelers recognize and appreciate our approachable, multidimensional staff, who are energized by helping guests find their balance at Element. We help our guests live life away as they do at home, no matter how long they stay, with an eco-minded philosophy and a passion for well-being. If you’re an active optimist who doesn’t second guess connecting with like-minded guests and creating a warm, comforting space for yourself and those around you, we invite you to explore career opportunities with Element. In joining Element, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Requirements

High school diploma or GED; 1 year experience in the housekeeping or related professional area.
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

Assists in all lost and found procedures.
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
Inventories stock to ensure adequate supplies.
Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
Works effectively with the Engineering department on guest room maintenance needs.
Understands and complies with loss prevention policies and procedures.
Ensures all employees have proper supplies, equipment and uniforms.
Assists in supervising an effective inspection program for all guestrooms and public space.
Assists in managing linen inventory and guest supplies and assists in the ordering of supplies as necessary.
Assist in supervising Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.
Handles guest problems and complaints seeking assistance from supervisor as necessary.
Assists in the review of comment cards and guest satisfaction results with employees.
Sets a positive example for guest relations.