Dual Assistant General Manager

Janko Hospitality • Ottawa, IL

6h • Onsite

About The Position

The Dual Assistant General Manager at Fairfield Inn & Suites Ottawa and Hampton Inn & Suites Ottawa plays a critical leadership role in supporting the General Manager and ensuring seamless daily operations across both properties. This position is responsible for team management, guest satisfaction, strategic planning, budgeting, and revenue optimization. Success in this role requires strong leadership, operational expertise, and a solid background in hospitality management. The ideal candidate will demonstrate exceptional organizational and customer service skills, with flexibility to work varying shifts, including weekends and holidays.

Requirements

• High School Diploma or equivalent required
• Minimum of 3–5 years of progressive management experience in the hospitality industry, including multi-unit or dual-property oversight.
• Demonstrated leadership in team development, operational efficiency, and guest satisfaction.
• Exceptional organizational, interpersonal, and communication skills.
• Strong ability to manage multiple priorities, delegate effectively, and drive results in a fast-paced environment.

Nice To Haves

• college degree in Hospitality Management or related field preferred
• Proven experience with established hospitality brands strongly preferred

Responsibilities

• Oversee daily operations and team performance across both hotel properties, ensuring consistent service standards and operational excellence.
• Provide leadership presence with flexibility to work varied schedules, including availability for 24/7 on-call support as needed.
• Administer HR functions such as enforcing company policies, managing payroll processes, and supporting recruitment, onboarding, and team development initiatives.
• Monitor guest satisfaction, resolve service issues, and uphold brand standards for cleanliness, maintenance, and safety.
• Analyze operational and financial performance, including budget management, expense control, invoice processing, and cash handling procedures.
• Ensure compliance with all local, state, and federal regulations, including OSHA, HAZCOM, and brand-specific safety protocols.
• Maintain security awareness by reporting suspicious behavior, handling guest incidents, and overseeing lost and found procedures.
• Utilize office technology, property management systems, and communication tools efficiently to support daily operations.
• Perform physically demanding tasks as necessary, including lifting items up to 50 lbs. and remaining active throughout shifts.
• Effectively divide time and attention between both properties to support balanced leadership and optimal performance.

Benefits

• Competitive compensation package
• Full benefits package, including 401K with matching and paid time off from Day 1
• Growth company focused on expansion through strategic acquisition and development
• Hotel discounts at locations worldwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED