DTS Vice President

PROTECH MEDICAL LLC•Chattanooga, TN

6d•$65,000 - $80,000•Onsite

About The Position

Oversee all DTS operational processes and teams, ensuring effective collaboration across Sales, Diagnostics, Logistics, Billing, and Customer Service. Responsible for the management of billing and collections, customer service operations, denial management, auditing, pricing and charge master oversight, patient account management, cash posting, contract negotiations, and all related compliance activities.

Requirements

3+ years of prior Physician Practice Management, preferred
Extensive knowledge of billing and collection in practice management
Prior knowledge of credentialing payer relationships is preferred.
System implementation experience is strongly preferred.
Outstanding Communication and presentation skills
Demonstrated leadership ability, confidence and executive presence – ability to motivate staff
Excellent analytical, reasoning, and problem-solving skills
Willing to work a flexible schedule and travel as deemed necessary.
Courteous Customer Service (internally and externally)
System Proficiency (All software needed to manage organization)
Must love helping People (both internally and externally)
High level of attention to detail
Positive influence on all employees
Able to manage multiple priorities and close the loop when interrupted.
Strong leadership experience with the ability to lead change and take others with you.
Ability to facilitate discussions to resolve conflicting processes, content, opinions.
Able to demonstrate a high degree of passion and energy whilst maintaining a positive outlook.
Strong leadership and communication skills
Demonstrated leadership ability, confidence and executive presence – ability to motivate staff.

Responsibilities

Goals for the position at DTS:
350 HST referrals minimally per month
Work to get wash out/cancel rate down to 20%
Work with management to help drive patients that need PAP therapy to have >95% to organization while allowing for patient consideration
Direct management of all DTS staff. (intake, scheduling, clinical, billing, etc)
Intake workflow to speed up timing of referrals and follow up processes
Management/oversight of the APAP flow behind all positive tests.
Support the DME reps on daily processes for work in their buckets to make sure they are hitting or exceeding expectations of timely work.
Work the billing of claims with our offshore team.
Ensure AR, claims submissions, and all posting remains current and timely.
Meet with our MDs routinely (Kadrie, Kouser, Kidd, Prashant (when starts) at least quarterly to see how things are going and make sure workflow is optimized.
Review buckets in practice software daily to make sure things are managed correctly and timely by internal team
Track that the Itamar platform is managed and overseen by Jeff timely and appropriately.
Implement use of 300 devices at DTS along with the 100’s to help manage COG’s
Make sure managing referral base hits or exceed our allocation of 100’s on a monthly basis for auto ship.
Job requires to be onsite at DTS 4 days a week, one day remote.
Fill in for staff pto/vacancies as needed.
Continue to find MDs in other states to help with management of telehealth and reads.
Assist with the financial management of organization to help maintain a state of profitability and continued growth across the organization.
Responsible for creation of standard operating procedures (SOP) to help the organization flow and evaluation of staff ongoing.
Supervision of company culture, policies and procedures and QA, accreditation, customer service, productivity, billing and collection, cash posting and physical facility.
Coordinate care with medical director and staff for customer visits and outcomes with efficient practice operations.
Responsible for having extensive knowledge and reporting of EMR and other software programs used in the organization.
Responsible for staff accountability for data accuracy and productivity, efficient workflow, measuring key indicators and analyzing processes to make and suggest improvements.
Assist in the recruitment, onboarding, performance evaluation and offboarding of staff to build a highly performing team.
Responsible for accounts receivable and payable management.
Ensure compliance with all federal, state and local regulations related to the operation of the organization.
Responsible for tracking, monitoring data, managing patient recordkeeping, and prepare management reports
Work closely with our EHR and RCM company to identify and resolve patient account discrepancies, inconsistencies, and specific individual requirements
Responsible for maintaining paperless document system in organization.
Assess and evaluate the financial performance of organization and create long- term operational goals, budgets and forecasts
Review in detail monthly financial reports including monthly profit and loss, forecast vs budget for business, as well as monthly cash flow statement, identify trends and opportunities for improvement
Responsible for helping grow and expand payer contracts and relationships.
Responsible for visiting each of key accounts on a quarterly basis at minimal.
Ability to problem solve issues that need resolution and produce positive outcomes.
Oversee marketing efforts in business for growth while making sure CRM is being used to manage reporting.
Other duties as assigned.