DTC Warehouse Trainer

Mattel•Jonestown, PA

3d•Onsite

About The Position

The Warehouse Trainer directs and facilitates training for employees both temporary, newly hired full-time, new to a department or in need of recertification, and for employees requiring help to improve their performance. The Trainer may participate in or lead a variety of training exercises. The Trainer communicates with trainees, teaching and explaining Mattel's values, training procedures, product handling techniques, documentation/customer service requirements, and safety guidelines which are all vital in our distribution center. The Trainer follows up with trainees by tracking their learning progress, making recommendations on how to improve their performance, while examining work for accuracy, neatness, and conformance to policies and procedures. Interacts with the Leads, Supervisors, Human Resources, and Operations Manager to evaluate and critique the DC training programs, in an effort to provide the best training and work experience possible. Advises the trainee’s direct Supervisor concerning individual progress to determine succession planning and employee readiness. Makes recommendations on strategies to improve performance, readiness for advancement to additional tasks, and readiness and fitness for hire. The Trainer will occasionally conduct formal classroom training, as well as small group training sessions on the floor. Ensures that all Mattel safety and security policies and procedures are followed. As needed the warehouse trainer will conduct the work of a warehouse technician.

Requirements

Must have training experience
Must have High Reach and order pick experience
Must be willing to learn ALL areas of DTC
Must have WMS experience

Nice To Haves

Bilingual preferred

Responsibilities

Directs and facilitates training for employees (temporary, newly hired full-time, new to a department, or in need of recertification, and for employees requiring help to improve their performance).
Participates in or leads a variety of training exercises.
Communicates with trainees, teaching and explaining Mattel's values, training procedures, product handling techniques, documentation/customer service requirements, and safety guidelines.
Follows up with trainees by tracking their learning progress and making recommendations on how to improve their performance.
Examines work for accuracy, neatness, and conformance to policies and procedures.
Interacts with Leads, Supervisors, Human Resources, and Operations Manager to evaluate and critique DC training programs.
Advises the trainee’s direct Supervisor concerning individual progress to determine succession planning and employee readiness.
Makes recommendations on strategies to improve performance, readiness for advancement to additional tasks, and readiness and fitness for hire.
Conducts formal classroom training and small group training sessions on the floor.
Ensures that all Mattel safety and security policies and procedures are followed.
Conducts the work of a warehouse technician as needed.