DT Commerical AI & Agentic Lead
About The Position
The DT Commercial AI & Agentic Lead will shape and deliver UCB’s AI- and GenAI-powered transformation within the Patient Impact organization (Commercial). The role drives the design, implementation, and scaling of agentic AI solutions to enhance patient outcomes and transform commercial and engagement capabilities. This position combines strategic leadership with hands-on delivery. The lead will ensure GenAI initiatives—including those related to CRM evolution, healthcare professional engagement, and operating model transformation—are technically sound, scalable, and aligned with business value. The role partners with Patient Impact, Commercial, Medical, and Marketing teams to co-create solutions, while coordinating with DT AI, infrastructure, enterprise architecture, security, and data governance teams. The lead will define the Patient Impact GenAI strategy and technology roadmaps, oversee transformation programs, guide business leaders on GenAI opportunities, and establish scalable architectures and internal capabilities. The role also manages technology vendors and partners, promotes reuse of AI components, and contributes to enterprise-wide GenAI strategy and communities of practice. The position is based in UCB’s Atlanta, Georgia office and follows a hybrid schedule with 40% onsite.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Data Science, or a related field.
- At least 8 years of experience in Digital Technology or IT leadership roles within complex enterprise environments.
- Pharmaceutical industry experience is required, including understanding of the regulatory and business context.
Nice To Haves
- A proven track record of delivering AI and GenAI initiatives, ideally at scale and with business impact.
- Strong technical expertise in GenAI, including LLMs, RAG, copilots, and orchestration frameworks.
- Deep understanding of agentic architectures, such as multi-agent systems and autonomous workflows.
- Solid experience in solution architecture, system design, and integration across enterprise platforms.
- Demonstrated ability to define strategy while executing and delivering complex transformation programs.
- Strong exposure to commercial pharma, including CRM, omnichannel, and HCP or patient engagement use cases.
- Excellent stakeholder management skills, with the ability to influence senior leaders and drive alignment.
Responsibilities
- Drive execution of GenAI transformation projects and programs within Patient Impact, including scope, budget, vendors, timelines, and governance.
- Manage complex initiative delivery and ensure strong program governance, prioritization, and value tracking.
- Advise business leaders on GenAI capabilities and opportunities.
- Facilitate organizational transformation toward AI-first ways of working.
- Lead end-to-end design of agentic AI solutions, ensuring robustness, scalability, and compliance in collaboration with other DT teams.
- Define target architectures, including integration with CRM, data platforms, and external ecosystems.
- Challenge vendors and partners on technical design, architecture, and implementation choices.
- Ensure alignment with DT AI, enterprise architecture, security, and data governance standards.
- Select and manage technology vendors, AI partners, and system integrators, and serve as a technical counterpart to validate their designs.
- Define and drive the Patient Impact GenAI strategy, focusing on agentic architectures such as agent-to-agent systems, orchestration layers, and super agents.
- Identify high-impact use cases, including CRM evolution, personalization, omnichannel engagement, and patient journey optimization.
- Translate business priorities into technology roadmaps and scalable AI solutions.
- Act as a thought leader on emerging GenAI and agentic paradigms in pharma.
- Build internal capabilities in agentic AI, orchestration frameworks, and GenAI platforms.
- Promote reuse of components, including agents, tools, and workflows.
- Contribute to enterprise-wide GenAI strategy and communities of practice.
- Ensure solutions meet UCB standards for performance, scalability, compliance, and cost-effectiveness.
Benefits
- A caring, supportive, and inclusive culture.
- Opportunities to grow and the freedom to carve out a career path.
- Hybrid-first work approach, with 40% of time spent in the office.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
