DSP Management Manager
About The Position
The DSP Management Manager will be responsible for overseeing all aspects of third-party delivery service provider (DSP) operations. This includes managing the onboarding and qualification of new DSPs, establishing and enforcing operational standards, monitoring key performance indicators (KPIs), and driving continuous improvement. The role requires close collaboration with various internal teams and external partners to ensure efficient and high-quality delivery services, especially during peak seasons. The manager will also be involved in performance evaluations, compliance reviews, and cost control measures.
Requirements
- 3+ years of experience in logistics operations, transportation management, vendor management, or last-mile delivery operations
- Strong understanding of DSP operations, carrier management, and logistics service quality control
- Experience managing operational KPIs, compliance programs, and vendor performance
- Strong analytical, communication, and leadership skills
- Ability to manage multiple stakeholders in a fast-paced operational environment
- Excellent problem-solving and project management abilities
Nice To Haves
- Bachelor’s degree preferred
- Bilingual in Mandarin and English
Responsibilities
- Manage DSP onboarding, qualification review, and operational approval processes
- Establish and maintain DSP operational standards, policies, and governance procedures
- Monitor and manage DSP KPI performance, including delivery quality, service levels, timeliness, and operational compliance
- Develop and enforce DSP penalty and accountability mechanisms
- Conduct DSP operational audits and compliance reviews
- Lead DSP training programs and operational policy communication
- Manage DSP performance evaluations and ranking systems
- Implement underperformance management and elimination processes when necessary
- Support DSP pricing management, rate evaluation, and operational cost control
- Monitor customer service quality and drive continuous improvement initiatives
- Collaborate closely with operations, dispatch, safety, and finance teams to optimize DSP management processes
- Support peak season DSP capacity planning and operational stability
Benefits
- 7 PTO days
- 5 Paid Sick Leave Days
- 6 Paid Holidays
- 401K
- Medical insurance
- Dental and Vision Insurance
- STD/LTD
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
