DSIT Sustainment Superuser

NFI Industries•Iowa Township, IA

8d•Remote

About The Position

The Corporate Sustainment Superuser operates within the corporate distribution operations organization, dedicated to fostering and supporting field superusers, aiming to maintain stable and healthy sites. This role extends responsibilities into the system change process, ensuring the quality of requests and robust testing plans. The Support Specialist plays a crucial role in identifying and executing Self Service change requests. Moreover, they serve as a key escalation and reference point for field Operations and Superusers, providing expertise in systems and processes. This techno-functional position is remote-based with travel as needed.

Requirements

At least 5 years warehousing experience
Has at least two years hands-on experience working with and troubleshooting in NFI’s WM systems, such as Manhattan or Softeon.
Highly experienced in NFI warehouses and NFI practices; this includes all business pillars (grocery, retail, manufacturing, ecom, etc) and all operational SOPs (safety, security, performance, human resources)
Capable of providing objective reviews of the local team’s personnel and operational performance and determining a path forward to meet expectations.
Strong analytical skills, with the ability to evaluate performance data, identify trends, and implement proactive solutions.
Experience facilitating cross-functional collaboration, including Operations, IT, and leadership teams.
Demonstrated ability to manage multiple priorities, problem-solve independently, and work in a fast-paced environment.
Exceptional written/verbal communication and presentation skills, with the ability to interact effectively at all organizational levels.

Nice To Haves

Bachelor’s Degree preferred
Manhattan L2 Certification (or equivalent experience) preferred.
Computer applications experience including MS Office and Google strongly desired

Responsibilities

Collaborate closely with Field Superusers to provide mentorship and facilitate knowledge sharing.
Support training and WMS certification initiatives in coordination with the Ops Development team.
Act as the primary escalation and reference point for WMS functional issues raised by sites’ superusers.
Address technical problems, routing them to IT, and escalate critical issues based on operational impact to both operational and IT leadership.
Analyze reported issues from Operations to identify trends and opportunities for improvement.
Assist field Operations in gathering requirements for WMS functional and technical enhancements, working closely with assigned IT and Design resources for configuration, development, testing, training, and deployment.
Deliver outstanding internal and external customer service and support.
Provide Corporate and Regional Leadership with comprehensive Health and Status Reports.
Meet weekly with assigned sites to review their health and status reports, proactively identifying potential issues and sharing best practices to drive continuous improvement.