DSHS ESA DDS Examiner Support Specialist 2

State of Washington • Multiple Locations Statewide, WA

1d • Hybrid

About The Position

DSHS ESA DDS Examiner Support Specialist 2 Location: The duty station for this position can either be Tumwater, or Spokane. Every day, people across Washington wait to hear about their Social Security Disability claim. Behind each case, Division of Disability Determination Services (DDS) staff coordinate closely with examiners, medical providers, and federal partners. This collaboration keeps claims moving towards a decision. As a DDS Examiner Support Specialist 2 in the Professional Relations unit, you'll help manage the documentation for medical provider contract files and ensure medical licenses are current. You'll also maintain medical provider vendor files verifying for accuracy. Often, you'll work with medical providers to verify requests are being sent to the correct address and to determine if electronic records requests can be set up. Additionally, you'll make initial and periodic updates to Congressional Inquiries about claim status within required timelines. Please note: This position might have the option to work a flexible/hybrid schedule after initial training, based on business needs. Travel may be required as the business needs arise.

Requirements

• One year of experience at the DDS Examiner Support Specialist 1 level.
• A combination of education and/or experience totaling three years.
• Experience in an office or customer service setting performing administrative tasks, answering telephones, operating office equipment, typing, and creating business correspondence/notes.
• Confidentiality and ethics: Protects sensitive information and consistently upholds professional and ethical standards.
• Communication: Responds clearly and professionally to Congressional Inquiries and other sensitive requests about claim status.
• Relationship building: Works with medical providers and vendors to keep contracts and records accurate and current.
• Organization: Tracks multiple compliance dates and deadlines using the enterprise reporting system.
• Problem solving: Resolves errors in vendor files and provider records using independent judgment.
• Adaptability: Moves between contract work, records tasks, and unit support as priorities shift.
• Attention to detail: Reviews vendor files and medical records for accuracy and completeness.
• Technology skills: Confident using technology and learning new systems. Such as our enterprise reporting systems and standard office software to complete daily tasks.

Responsibilities

• Help manage and document medical provider contracts.
• Work with medical records providers to process electronic submission of records.
• Maintain accurate vendor file records for medical providers.
• Track Congressional Inquiries on claim statuses and respond within required timelines.
• Use the enterprise reporting system to monitor and track compliance dates.
• Assist the Consultative Examinations unit with additional workloads as needed.
• Travel occasionally to attend training sessions or meetings.
• Support Adjudicator 5s and other duties as needed.

Benefits

• The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work.
• It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS.
• We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed