DSD Facilitation and Material Enablement Associate
About The Position
Since 1869, Campbell's has connected people through food they love and is proud to be stewards of amazing brands. The company offers opportunities to grow, innovate, and inspire. This role is about delivering amazing customer service through active listening, critical thinking, and genuine care for both customers and colleagues. The associate will thrive in an upbeat, fast-paced environment where urgency, accuracy, and focus are essential. By consistently projecting a professional and positive image, embracing feedback, and committing to continuous learning and self-improvement, the associate will strengthen the culture and elevate the support experience. They will take ownership of their work and communications while proudly representing Campbell’s Values in everything they do.
Requirements
- Associate Degree or a minimum of 2 years of related experience.
- Strong attention to detail, organization, and ability to balance multiple tasks.
- Urgency, accuracy, and mental focus in a fast‑paced environment.
- Proficiency with Microsoft Office, digital workflow systems, and database management systems (e.g., SAP).
- Ability to communicate effectively, build comfort with customers, and deliver exceptional service.
- Professionalism, ownership, team focus, and a commitment to continuous learning.
- Ability to sit for extended periods, use a phone and computer, and occasionally lift up to 25 lbs.
Nice To Haves
- Experience supporting DSD operations or working with independent distributors.
- Familiarity with IDOC troubleshooting, integrity reporting, and order management systems.
- Experience drafting communications or supporting system implementations.
- Experience providing cross‑functional operational support in a CPG or distribution environment.
- Ability to speak/understand Spanish
Responsibilities
- Deliver timely, thorough responses to phone and email inquiries from independent distributor partners (IDPs), sales managers, and DSD operations personnel; maintain inquiry tracking.
- Process and support DSD plant or IDP setup changes.
- Initiate plant closes to ensure route orders process correctly, including accelerations as needed.
- Process special IDP orders in a database system.
- Audit transactions daily through integrity reports.
- Correct IDOC errors, interface errors, and open orders.
- Review and address shared email boxes and ServiceNow items daily.
- Test, support, and implement new systems and process changes.
- Document all required work processes.
- Support independent distributors with order management, settlement, plant closes, call documentation, and issue escalation.
- Draft and submit IDP communications.
- Assist with order processing errors, product planning, cycle count changes, and nightly warehouse error reports.
- Build strong relationships across sales, operations, plants, and independent distributors.
- Provide holiday support and Saturday coverage as needed.
- Complete other job‑related duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Short-term disability
- Long-term disability
- AD&D insurance
- Life insurance (for individual, families, and domestic partners)
- Matching 401(k) plan with immediate vesting
- Unlimited sick time
- Paid time off
- Holiday pay
- Free access to the fitness center (if in WHQ)
- Access to on-site day care (operated by Bright Horizons) (if in WHQ)
- Access to company store (if in WHQ)
- Campbell’s Cares program (matches employee donations and/or volunteer activity up to $1,500 annually)
- Employee Resource Groups (ERGs)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
