DSA Coordinator

Trinity Services Inc.•Joliet, IL

1d•$75,000 - $77,000•Hybrid

About The Position

The DSA Coordinator provides operational leadership and coordination for the Designated Service Area (DSA) served by Trinity Services' Mobile Crisis Response Team (MCRT). This position ensures effective day-to-day operations, supports staff and clinical supervisors, monitors program performance, and coordinates communication among internal departments, 988 call centers, first responders, hospitals, and community partners. The DSA Coordinator promotes high-quality, timely, and person-centered crisis response services while ensuring compliance with contractual, regulatory, accreditation, and organizational standards.

Requirements

Master’s degree in Behavioral Health, Social Work, Psychology, Human Services, Healthcare Administration, or a related field required.
Minimum of three years of experience in behavioral health, crisis services, emergency response, healthcare operations, or a related field required.
Valid Illinois driver's license, reliable transportation, and proof of automobile insurance required.

Nice To Haves

Clinical license preferred.
Previous supervisory, lead, or program coordination experience preferred.
Experience working with Mobile Crisis Response, crisis systems, 988, emergency services, or community behavioral health preferred.
Experience with data reporting, quality improvement, and program operations preferred.

Responsibilities

Coordinates the daily operations of the assigned Designated Service Area (DSA) to support timely, efficient, and high-quality Mobile Crisis Response services.
Collaborates with clinical supervisors, program leadership, and support staff to monitor staffing, scheduling, coverage, response times, and operational needs across the assigned DSA.
Develops and maintains collaborative relationships with 988 call centers, hospitals, law enforcement agencies, emergency medical services, dispatch centers, community providers, and other stakeholders to strengthen crisis response coordination.
Monitors program data, quality indicators, contractual deliverables, and performance measures and communicates operational trends and recommendations for continuous quality improvement.
Ensures assigned operations comply with federal, state, Medicaid, accreditation, licensing, contractual, 988, CESSA, and organizational requirements.
Assists with staff onboarding, orientation, training coordination, and implementation of operational policies and procedures to support consistent service delivery.
Supports program development, grant implementation, community outreach, and service expansion initiatives to improve access to crisis intervention services within the assigned DSA.
Represents Trinity Services at community meetings, regional planning groups, provider meetings, and collaborative initiatives related to behavioral health crisis services and the crisis continuum of care.