DS and On-Road Supervisor

Swift Transportation•Phoenix, AZ

1d•Onsite

About The Position

Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.

Requirements

2+ years related experience in call center and/or transportation operations required.
Successful completion of Driver Support and On-road Operations training required.
Must possess exceptional interpersonal skills.
Must possess excellent problem solving skills and be able to solve problems in high pressure situations.
Must be able to analyze data and present data that influences positive change.
Must be able to assess situations and ascertain optimal solution for each situation.
Associates degree or equivalent combination of education and/or experience required.
Candidates must be authorized to work in the U.S.
The Company does not sponsor employment visas.

Nice To Haves

Previous people leadership experience preferred.
Previous mechanical experience preferred.

Responsibilities

Provide daily guidance and assistance to assigned driver support and breakdown specialists who provide drivers with crucial support.
Ensure assigned area is appropriately staffed and operating within budget constraints.
Ensure assigned employees have career development plans.
Ensure processes and procedures meet organizational requirements and are accurately utilized by driver support and breakdown specialists.
Ensure management defined metrics are adhered to during assigned shift.
Coordinate with leadership and assist in staff scheduling.
Update all Kronos times and monitor for accuracy.
Assist with difficulties recovering loads for on time service and tracking of focus customers as needed.
Provide guidance on decisions related to accidents, accident equipment removal, storage of equipment, accident clean-up, breakdown repairs and claims and repair order creation, etc. to ensure optimal resolutions.
Select best qualified local vendor based on cost, estimated repair time and quality of work.
Investigate all possible warranties during the vendor selection and recover warranty dollars due.
Control payments issued through purchase order, Com-check, Pinnacle, MVP Preferred and Fleet charge accounts.
Proactively work to assist others in achieving the organization's objectives.