DS and Breakdown Specialist

Swift Transportation•Phoenix, AZ

8d•Onsite

About The Position

Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.

Requirements

6 months experience in Driver Support, Dispatch, Call Center Operations, Transportation, or a related operational support role required.
Successful completion of Driver Support training and On-road Operations training required within 30 days of start date.
Must possess exceptional communication and customer service skills.
Must be able to negotiate effectively and support cost-conscious operational decisions.
Must be able to quickly assess situations and gather appropriate information.
Must be flexible and provide support to either function as business needs require.
High School Diploma or equivalent, required.
Candidates must be authorized to work in the U.S.
The Company does not sponsor employment visas.

Responsibilities

Provide cross-functional Driver Support and On-road operational support by managing driver needs, equipment breakdowns, vendor coordination, repair authorizations, and service recovery activities to minimize downtime and support safe, efficient fleet operations.
Receive and manage inbound driver calls, messages, and operational support requests.
Assist drivers with breakdowns, service interruptions, emergency situations, load-related concerns, and transportation needs.
Provide timely communication and updates to drivers while managing events through completion.
Monitor active breakdowns and service events to minimize driver delays and equipment downtime.
Coordinate roadside assistance, towing, repairs, and equipment recovery services.
Authorize approved repairs, services, and operational expenses within established guidelines.
Meet departmental performance, quality, and cost-control objectives.
Provide cross-functional support between Driver Support and On-road operations.
Proactively work to assist others in achieving the organization's objectives.