DS and Breakdown Specialist

Swift Transportation•Phoenix, AZ

About The Position

Swift Transportation is seeking a DS and Breakdown Specialist to provide cross-functional Driver Support and On-road operational support. The role manages driver needs, equipment breakdowns, vendor coordination, repair authorizations, and service recovery activities to minimize downtime and support safe, efficient fleet operations. The specialist handles driver requests and service events from initial contact through completion, while providing timely updates and working within operational guidelines and cost-control objectives.

Requirements

At least 6 months of experience in Driver Support, Dispatch, Call Center Operations, Transportation, or a related operational support role.
Successful completion of Driver Support training and On-road Operations training within 30 days of the start date.
Exceptional communication and customer service skills.
Ability to negotiate effectively and support cost-conscious operational decisions.
Ability to quickly assess situations and gather appropriate information.
Flexibility to support either function as business needs require.
High school diploma or equivalent.

Responsibilities

Receive and manage inbound driver calls, messages, and operational support requests.
Assist drivers with breakdowns, service interruptions, emergency situations, load-related concerns, and transportation needs.
Provide timely communication and updates to drivers while managing events through completion.
Monitor active breakdowns and service events to minimize driver delays and equipment downtime.
Coordinate roadside assistance, towing, repairs, and equipment recovery services.
Authorize approved repairs, services, and operational expenses within established guidelines.
Meet departmental performance, quality, and cost-control objectives.
Provide cross-functional support between Driver Support and On-road operations.
Proactively assist others in achieving the organization's objectives.