Dry Market Assistant Manager

Eataly North America•Boston, MA

8d•$70,000 - $80,000•Onsite

About The Position

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to: EAT authentic Italian food at our restaurants, cafés and to-go counters, SHOP a selection of high-quality Italian, local and homemade products, LEARN through our classes and our team’s product knowledge. This role reports to the General Manager of Retail and Corporate Retail and is assisted in overseeing daily front-end and retail operations to ensure exceptional customer service, operational efficiency, and compliance with company standards. Directly managed the Front End Leads and Grocery Manager, providing leadership, coaching, scheduling support, and performance management. Collaborated with department leaders to support merchandising, inventory control, staffing, training, and execution of retail initiatives across the store while maintaining high standards for product quality and the overall guest experience.

Requirements

Bachelor’s Degree
3+ years of retail or grocery management experience in a high-volume, fast-paced environment
Excellent verbal and written communications skills
Exceptional leadership, motivational and team-building skills
Advanced proficiency in MS Office

Nice To Haves

Experience with Italian products and wine strongly preferred

Responsibilities

Supervise daily Front End and retail operations, ensuring exceptional guest service and efficient store performance.
Lead, train, coach, and support team members while assisting with hiring, scheduling, payroll, performance evaluations, and employee development.
Oversee cash office functions, including processing daily cash and credit transactions, preparing bank deposits, documenting overages and shortages, and maintaining accurate sales records.
Approve voids, returns, exchanges, and employee discounts in accordance with company policies.
Monitor and order Front End operational supplies to maintain business continuity.
Assist in merchandising and inventory management by creating product lists, coordinating product rollouts and phase-outs, and supporting pricing and promotional strategies to maximize profitability.
Analyze financial and operational data to identify opportunities for improved sales, efficiency, and guest satisfaction.
Investigate, document, and resolve employee and guest concerns while maintaining compliance with company policies and procedures.
Collaborate with store leadership to achieve operational, financial, and customer service goals.
Perform additional duties as assigned to support overall store operations.