Irving - Drugstore - Lead - Full time

H-E-B, L.P.•Irving, TX

About The Position

As an H-E-B Store Department Lead, you'll lead a well-stocked, well-maintained department, while providing superior customer service. You'll also perform supervisory responsibilities, such as scheduling work, and training / developing Partners. Key Responsibilities & Essential Functions: Store Lead Operations / Training: May serve as backup to Department Manager and typically works opposite shift to Manager May help prepare department work schedules Carries out supervisory responsibilities in accordance with policies and applicable laws Assists with inventory control; loads, unloads, and moves product Trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on production plans and their execution Assists in all technical areas, as needed Performs Representative / Specialist duties frequently Customer Service / Sales: Provides / coaches on superior customer service Takes orders from customers by telephone or in person Answers customer questions regarding products; assists them with selections Uses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales Merchandises products effectively Food Safety: Slices, packages, labels, rotates, and culls products for poor quality Complies with department / Store operating procedures Cleans / sanitizes sales floor, display cases, prep areas, and equipment Additional Department-Specific Responsibilities / Pre-requisites: BEAUTY: Applies advanced knowledge of current trends in beauty for hair care, skin care, and makeup The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Requirements

6+ months of related experience and / or training, or
Required Combination of equivalent education / training
Expert knowledge of department production stations, including quality standards, set-up, operation, cleaning, and maintenance of all equipment - Required
Ability to read and interpret documents (e.g., safety rules, operating / maintenance instructions, production planners, procedure manuals) - Required
Ability to write routine reports and correspondence - Required
Ability to speak effectively before groups of customers or Partners - Required
Ability to apply common sense / understanding to carry out instructions furnished in written, oral, or diagram form - Required
Ability to deal with problems involving several concrete variables in standardized situations - Required
Communication and interpersonal skills - Required
Associate’s Degree (AA), or equivalent from two-year college or technical school or 6+ months of related experience and / or training, or combination of equivalent education / training - Required
Completion of Company Orientation - Required
Food safety and sanitation training - Required
eCommerce Online Ordering training - Required
Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs

Responsibilities

May serve as backup to Department Manager and typically works opposite shift to Manager
May help prepare department work schedules
Carries out supervisory responsibilities in accordance with policies and applicable laws
Assists with inventory control; loads, unloads, and moves product
Trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on production plans and their execution
Assists in all technical areas, as needed
Performs Representative / Specialist duties frequently
Provides / coaches on superior customer service
Takes orders from customers by telephone or in person
Answers customer questions regarding products; assists them with selections
Uses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales
Merchandises products effectively
Slices, packages, labels, rotates, and culls products for poor quality
Complies with department / Store operating procedures
Cleans / sanitizes sales floor, display cases, prep areas, and equipment
Applies advanced knowledge of current trends in beauty for hair care, skin care, and makeup