Irving - Drugstore - Customer Service Rep - Part time
About The Position
Job Summary: As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards. Key Responsibilities & Essential Functions:• Stocking: Stocks and rotates items as needed Assists with inventory control; loads, unloads, and moves product Organizes, cleans, and prepares back area for the night crew and incoming trucks Organizes merchandise on pallets to make the department presentable to the public Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed Maintains standards in shrink, safety, inventory control, and sanitation Checks shipments for out-of-date and damaged product to ensure freshness and quality of products Builds, stocks, maintains, and takes down store displays Performs the duties of Customer Service Assistant as needed • Customer Service: Provides superior customer service Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise • Sales: Merchandises product effectively Uses suggestive selling techniques to meet customer needs and build department sales • Food Safety / Sanitation: Cleans and sanitizes sales floor, display cases, prep areas, and equipment Properly handles and maintains the operation of all equipment Complies with departmental SOPs and store operating procedures • Additional Department-Specific Responsibilities / Pre-requisites:Beauty: Knowledge of beauty and cosmetic aids Drugstore / General Merchandise: Prepares tags and signs as neededGrocery: Organizes, cleans, and prepares back area for the night crew and incoming trucks Prepares tags and signs as needed Texas Backyard: Passion for outdoors Ability to complete Green Thumb training (H-E-B internal training)Entertainment: Knowledge in the audio / video field Knowledge of specialty products, movies, music, electronics, and video games The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.
Requirements
- Strong customer service skills - Required
- Communication and interpersonal skills - Required
- Reading and writing skills - Required
- Planning and organizing skills - Required
- HS Diploma or GED (or equivalent) - Required
- Completion of Company Orientation and Safety Training upon hire Upon Hire - Required
Nice To Haves
- Knowledge of beauty and cosmetic aids
- Passion for outdoors
- Ability to complete Green Thumb training (H-E-B internal training)
- Knowledge in the audio / video field
- Knowledge of specialty products, movies, music, electronics, and video games
Responsibilities
- Stocks and rotates items as needed
- Assists with inventory control; loads, unloads, and moves product
- Organizes, cleans, and prepares back area for the night crew and incoming trucks
- Organizes merchandise on pallets to make the department presentable to the public
- Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed
- Maintains standards in shrink, safety, inventory control, and sanitation
- Checks shipments for out-of-date and damaged product to ensure freshness and quality of products
- Builds, stocks, maintains, and takes down store displays
- Performs the duties of Customer Service Assistant as needed
- Provides superior customer service
- Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise
- Merchandises product effectively
- Uses suggestive selling techniques to meet customer needs and build department sales
- Cleans and sanitizes sales floor, display cases, prep areas, and equipment
- Properly handles and maintains the operation of all equipment
- Complies with departmental SOPs and store operating procedures
- Prepares tags and signs as needed
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
