Irving - Drugstore - Overnight Stock Controller - Full time

HEB•Irving, TX

About The Position

As a Stock Controller, you'll lead and provision a well-stocked and well-maintained department while providing superior customer service. You'll perform supervisory responsibilities, such as assisting with work scheduling, and training and developing Partners. The Stock Controller role gives you the opportunity to learn about multiple products and departments across the total store, along with leading a team, a building block to many other jobs, making a career for you at H-E-B. Key Responsibilities & Essential Functions:• Management / Training: Carries the leadership baton in absence of the Department Manager; works nights or opposite shift of Manager Leads the overnight stocking team to include delegating and directing work, motivating Partners; holds team accountable for meeting expectations; manages conflict or escalates to appropriate Leader Communicates the "state of the team" (performance, operations, morale, department needs, inventory) to Department Manager and Leader; may provide formal input on Partner performance Coaches / develops Partners; assists with new hire onboarding and training Gives input on writing schedules; reports out on overnight time and attendance Leads the team to deliver key results (e.g., A+ Standards, labor, OT, hospitality) Uses technology and data to manage inventory and in-stocks Complies with departmental SOPs and store operating procedures; ensures other Partners comply Ensures compliance with inventory management SOPs and processes (e.g., MSI / MSR/ scan full case backstock) Leads to / trains on 100% in-stocks, rotation, and fully-filled displays Communicates with DSD vendors Loads, unloads, and moves heavy, bulky products Will perform Night Stocker duties • Customer Service: Provides excellent customer service; models / coaches on superior customer service and hospitality Answers customer questions regarding products; assists them with selections; addresses complaints; resolves problems Merchandises products effectively The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Requirements

3+ months of experience in stocking or customer service - Required
Understanding of technology - Required
Strong communication, interpersonal, and customer service skills - Required
Ability to communicate with team, including verbal and written communication skills - Required
Ability to work overnight schedules - Required
Ability to operate pallet jack / baler - Required
Ability to work well with others - Required
Ability to manage multiple priorities and shift focus between tasks - Required
Ability to plan, prioritize, and delegate as work changes - Required
Ability to anticipate change and plan for execution accordingly - Required
Ability to remain adaptable and help others through change - Required
Motivation to grow and learn with the company - Required
High energy level and stamina; ability to work in a fast-paced environment - Required
Someone who enjoys working overnight shifts, and thrives working with others - Required
Adaptable mindset; willingness to remain flexible to the unexpected, but okay with structure and consistency as well - Required
Completion of forklift / power jack training - Required

Nice To Haves

Experience leading an overnight team, or large teams in other areas of the business - Preferred

Responsibilities

Carries the leadership baton in absence of the Department Manager
Leads the overnight stocking team to include delegating and directing work, motivating Partners
Communicates the "state of the team" to Department Manager and Leader
Coaches / develops Partners; assists with new hire onboarding and training
Gives input on writing schedules; reports out on overnight time and attendance
Leads the team to deliver key results
Uses technology and data to manage inventory and in-stocks
Complies with departmental SOPs and store operating procedures; ensures other Partners comply
Ensures compliance with inventory management SOPs and processes
Leads to / trains on 100% in-stocks, rotation, and fully-filled displays
Communicates with DSD vendors
Loads, unloads, and moves heavy, bulky products
Will perform Night Stocker duties
Provides excellent customer service; models / coaches on superior customer service and hospitality
Answers customer questions regarding products; assists them with selections; addresses complaints; resolves problems
Merchandises products effectively