Irving - Drugstore - Lead - Full time

HEB•Irving, TX

3h•Onsite

About The Position

Job Summary: As an H-E-B Store Department Lead, you'll lead a well-stocked, well-maintained department, while providing superior customer service. You'll also perform supervisory responsibilities, such as scheduling work, and training / developing Partners. Key Responsibilities & Essential Functions:• Store Lead Operations / Training: May serve as backup to Department Manager and typically works opposite shift to Manager May help prepare department work schedules Carries out supervisory responsibilities in accordance with policies and applicable laws Assists with inventory control; loads, unloads, and moves product Trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on production plans and their execution Assists in all technical areas, as needed Performs Representative / Specialist duties frequently • Customer Service / Sales: Provides / coaches on superior customer service Takes orders from customers by telephone or in person Answers customer questions regarding products; assists them with selections Uses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales Merchandises products effectively • Food Safety: Slices, packages, labels, rotates, and culls products for poor quality Complies with department / Store operating procedures Cleans / sanitizes sales floor, display cases, prep areas, and equipment • Additional Department-Specific Responsibilities / Pre-requisites:BAKERY: Ensures / oversees effective production planning and execution of supporting processes Assists in all technical areas as needed (e.g., baking, frying, and decorating) Culls bakery products for poor quality, expiration dates Writes on cakes with icing per personalized customer requests Stores with more than one Bakery Lead Serves as dedicated Lead for assigned Partners, processes, and responsibilities in either cake / tortilla production or scratch / baking / wrapping as applicable by StoreBEAUTY: Applies advanced knowledge of current trends in beauty for hair care, skin care, and makeupDELI: May oversee a specific area of the business: Service Case, Production, Cheese Shop or Catering Assists with inventory control, including planning portion of Fresh Production Planner (FPP) ; follows up on FPP inventory functions; ensures Perpetual Adjustment Walk (PAW) walks are complete Assists with ordering and event order management (EOMs) Assists with training on new systems, tools, processes, and product roll-outs; follows up with Partners as needed to reinforce or retrain Stores with more than one Deli Lead Serves as dedicated Lead for assigned Partners, processes, and responsibilities in either back of the house or front of the house Deli operations as applicable by Store PREPARED FOODS: Serves / packages products at customer's request Educates customers on preparation / reheating instructions of prepared foods Prepackages condiments (sauces, dressings) for prepared food items Cuts, slices, dices, chops, food in preparation for chefPRODUCE: Lead (department) Performs lead responsibilities for the department and may serve as backup to Produce Manager Lead (in-store production) Serves as dedicated lead over the in-store production work & Production Partners Spends majority of time with processing team engaged in Daily Sequence of TasksTEXAS BACKYARD: Strong knowledge of nursery field Strong knowledge of plant and chemical recommendations Ability to complete Texas Nursery & Landscape Association training (H-E-B internal training) Keeps up with current nursery field-related trends The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations. Qualifications & Key Requirements: Work Experience: 6+ months of related experience and / or training, or - Required Combination of equivalent education / training - Required Knowledge/Skills/Abilities: Expert knowledge of department production stations, including quality standards, set-up, operation, cleaning, and maintenance of all equipment - Required Ability to read and interpret documents (e.g., safety rules, operating / maintenance instructions, production planners, procedure manuals) - Required Ability to write routine reports and correspondence - Required Ability to speak effectively before groups of customers or Partners - Required Ability to apply common sense / understanding to carry out instructions furnished in written, oral, or diagram form - Required Ability to deal with problems involving several concrete variables in standardized situations - Required Communication and interpersonal skills - Required Education: Associate’s Degree (AA), or equivalent from two-year college or technical school or 6+ months of related experience and / or training, or combination of equivalent education / training - Required Licenses/Certifications: Completion of Company Orientation - Required Food safety and sanitation training - Required eCommerce Online Ordering training - Required Ability to complete Texas Nursery & Landscape Association training H-E-B internal training - Required Physical Demands & Working Conditions: Function in a fast-paced, retail environment, in detailed and precise tasks Work with Customers, staying attentive to their needs Perform the following, based on your Department?Bakery: Constantly reach at waist, grasp Frequently stand, walk, reach at shoulder, bend Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction Occasionally be exposed to wet, cold, hot conditions, loud noise Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbsBeauty / Drugstore / General Merchandise: Constantly reach at waist, grasp Frequently stand, walk Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to wet conditions, loud noise, ambient temperaturesCOSMETICS: Demonstrate the ability to lift 45 lbs, and manage in excess of 45 lbsDRUGSTORE: Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbsGENERAL MERCHANDISE: Demonstrate the ability to lift 50 lbs, and manage in excess of 45 lbsDairy / Frozen / Grocery: Constantly reach at waist, grasp Frequently stand, walk Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to wet, cold conditions, loud noiseDAIRY: Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbsFROZEN: Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbsGROCERY: Demonstrate the ability to lift 50 lbs, and manage in excess of 80 lbsDeli: Constantly reach at waist, grasp Frequently stand, walk, stoop Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to wet, cold, hot conditions, loud noise Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbsEntertainment / Nature's Harvest: Constantly reach at waist, grasp Frequently stand, walk Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to loud noiseENTERTAINMENT: Demonstrate the ability to lift 45 lbs, and manage in excess of 55 lbsNATURE'S HARVEST: Demonstrate the ability to lift 60 lbs, and manage in excess of 55 lbsFloral: Constantly reach at waist, grasp Frequently stand, walk Frequently be exposed to cold conditions Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to wet, cold, hot conditions, loud noise Demonstrate the ability to lift 55 lbs, and manage in excess of 45 lbsSeafood: Constantly reach at waist Frequently stand, walk, pivot, push / pull with arms, grasp Frequently be exposed to wet and cold Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion Occasionally be exposed to hot conditions, loud noise, ambient temperatures Demonstrate the ability to lift 50 lbs, and manage in excess of 25 lbsShowtime: Constantly stand, reach at waist, grasp Frequently stand, walk, pivot, push / pull with arms, grasp Occasionally walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, pinch, perform fine motor movements Occasionally be exposed to loud noise Demonstrate the ability to lift 25 lbs, and manage in excess of 45 lbsTexas Backyard: Constantly reach at waist, grasp Frequently stand, walk Frequently be exposed to ambient temperatures Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to wet conditions and loud noise Demonstrate the ability to lift 65 lbs, and manage in excess of 65 lbs While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager. The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Last revised: 9/1/2022

Requirements

6+ months of related experience and / or training, or - Required
Combination of equivalent education / training - Required
Expert knowledge of department production stations, including quality standards, set-up, operation, cleaning, and maintenance of all equipment - Required
Ability to read and interpret documents (e.g., safety rules, operating / maintenance instructions, production planners, procedure manuals) - Required
Ability to write routine reports and correspondence - Required
Ability to speak effectively before groups of customers or Partners - Required
Ability to apply common sense / understanding to carry out instructions furnished in written, oral, or diagram form - Required
Ability to deal with problems involving several concrete variables in standardized situations - Required
Communication and interpersonal skills - Required
Associate’s Degree (AA), or equivalent from two-year college or technical school or 6+ months of related experience and / or training, or combination of equivalent education / training - Required
Completion of Company Orientation - Required
Food safety and sanitation training - Required
eCommerce Online Ordering training - Required
Ability to complete Texas Nursery & Landscape Association training H-E-B internal training - Required
Function in a fast-paced, retail environment, in detailed and precise tasks
Work with Customers, staying attentive to their needs
Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs

Responsibilities

Lead a well-stocked, well-maintained department
Provide superior customer service
Perform supervisory responsibilities, such as scheduling work, and training / developing Partners
Serve as backup to Department Manager and typically works opposite shift to Manager
Help prepare department work schedules
Carry out supervisory responsibilities in accordance with policies and applicable laws
Assist with inventory control; loads, unloads, and moves product
Train Partners; directs work; addresses complaints; resolves issues; builds / follows up on production plans and their execution
Assist in all technical areas, as needed
Perform Representative / Specialist duties frequently
Provide / coach on superior customer service
Take orders from customers by telephone or in person
Answer customer questions regarding products; assists them with selections
Use suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales
Merchandise products effectively
Slice, package, label, rotate, and culls products for poor quality
Comply with department / Store operating procedures
Clean / sanitize sales floor, display cases, prep areas, and equipment