Drug Safety Coordinator (Bilingual)

Cencora • Quebec, ON

3d • CA$39,936 - CA$67,496 • Remote

About The Position

This role is responsible for managing and documenting clinical information in compliance with SOPs, protocols, and legislation. The coordinator will interact with internal and external clients to gather necessary information, review patient data for accuracy, and ensure proper documentation for patient assistance and drug safety programs. Key tasks include data entry, processing translations, performing quality checks on adverse event reports, assisting with literature searches, and conducting follow-up activities to ensure the completeness of safety reports. The position may also involve on-call duties.

Requirements

• Minimum college level education required.
• Bilingual, English & French is mandatory.
• Able to work any 8-hour shift between 8:00 AM-8 PM, if necessary.
• Ability to communicate effectively both orally and in writing.
• Effective interpersonal skills.
• Effective organizational skills; ability to multitask.
• Superior, proven attention to detail.
• Ability to consistently meet deadlines.
• Excellent problem-solving skills; ability to communicate and/or resolve issues effectively and efficiently.
• Computer skills (including knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs).
• Good internet required for remote work.

Nice To Haves

• A diploma or degree with a concentration in Life Sciences is a strong asset.
• Knowledge of Pharmacovigilance industry is an asset.
• Adaptability to change and to learn new skills as required.
• Experience in the medical and/or pharmaceutical field(s), medical terminology is an asset.

Responsibilities

• Receive, scan, and document all pertinent clinical information in compliance with SOP/protocol and applicable legislation.
• Work directly with internal and external clients to request additional information or clarification as necessary.
• Review patient information in the database and ensure accurate documentation as per client needs.
• Attach Post Infusion Reports to databases to ensure proper documentation for patient assistance and drug safety program needs.
• Perform data entry into program-specific databases and the Quality Management System.
• Sort, file, and review incoming faxes and documents.
• Assist in processing the translation of documents.
• Perform quality checks on adverse event reports as directed by work instructions.
• Assist in literature search and review activities.
• Perform reconciliation activities with internal and external clients/partners.
• Conduct follow-up and clarification-seeking activities as required to ensure completeness of safety reports.
• Be assigned other duties and tasks as required from time to time.
• May be required to be on standby/on call as part of this role.

Benefits

• Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree