DRSN Support Technician III

Novul Solutions•Scott Air Force Base, IL

9d•Onsite

About The Position

The DRSN Support Technician III supports DISA Global Operations Center operations at Scott AFB, providing mission-critical support for DISA, DISN, GIG, and Defense Red Switch Network services. The role focuses on voice infrastructure, Unified Communications, circuit monitoring, incident response, service restoration, and operational support for DoD and national security customers.

Requirements

Ability to work 24/7 rotating shifts onsite, including nights and weekends.
General understanding of voice infrastructure and IP network topologies.
Strong troubleshooting, incident documentation, communication, and customer coordination skills.
Ability to support mission-critical network operations for extended periods on a computer or phone.
High school diploma or equivalent with 2–4 years of relevant experience.
Experience using Microsoft Office tools, including Outlook, Excel, Word, Access, PowerPoint, and Teams.

Nice To Haves

Tech control, cyber transport, circuit actions, DISA, DISN, DoD network operations, or mission-critical communications experience preferred.
Experience with alarm surveillance, call routing, SIP, media call flow, packet capture analysis, Juniper IP technologies, routers, switches, crypto devices, Cisco, VTC, voice services, EVoIP, ECVoIP, VoSIP, fly-away kits, DRSN, or DSN Core preferred.

Responsibilities

Create, update, track, and resolve incidents using ServiceNow and approved incident management tools.
Monitor network alarms across platform-specific tools and maintain situational awareness during outages or service degradations.
Support customer circuits, TDM, SIP trunks, voice services, Unified Communications, and DRSN operations.
Notify required contacts for network, circuit, location, or heightened-awareness incidents.
Coordinate with customers, UC stakeholders, internal teams, external partners, and leadership to maintain network availability.
Document outages, degradations, fault isolation steps, escalations, and resolutions throughout the incident lifecycle.
Verify service restoration after ticket resolution and provide timely updates to impacted communities.
Perform configuration maintenance on route plans, route lists, device profiles, calling search spaces, and route partitions.
Assess incidents, voice service issues, and configuration deficiencies, then recommend resolutions or process improvements.
Support team training and process development for UC and DRSN operations.