DRP Field Implementation Manager

General Motors

2d•$105,600 - $140,700•Remote

About The Position

The DRP Field Implementation Manager's primary responsibility is to oversee all dealer's DRP Implementations in each region, lead the Dealer Group DRP Implementations while serving as the Channel Field’s SME for the Digital Retail Platform. The role involves serving as the regional lead for dealership group implementations, providing high-touch, white-glove support to ensure a smooth rollout experience. This includes managing the implementation pipeline, tracking dealer progress, and removing barriers to completion. The manager will act as a Subject Matter Expert (SME) on GM’s DRP, dealership operations, and automotive digital retailing best practices to drive engagement and utilization. Maintaining dealer engagement, addressing concerns, navigating conflict, and managing pushback are key aspects of the role. Proactively identifying and mitigating DRP implementation risks, documenting and escalating issues, and partnering with field resources are also crucial. The role requires delivering clear presentations and product demonstrations, ensuring a positive implementation experience for dealership groups, and prioritizing high-impact DRP activities. Managing travel and program-related expenses in accordance with GM guidelines is also a responsibility.

Requirements

Background in dealership consulting or automotive retail operations.
Strong understanding of the retail automotive industry, including common terminology, dealership structures, and workflow processes.
Experience working with dealership and automotive retail software platforms, including DMS, CRM, and digital retailing solutions.
Knowledge of dealership desking or F&I processes.
Quick learner with the ability to stay current on rapidly evolving digital solutions.
Proven ability to maintain a positive, solutions-oriented attitude in high-pressure environments.
Strong collaboration skills with the ability to work effectively within the General Motors team, as well as with clients and vendor partners.
Exceptional verbal and written communication abilities.
Skilled in delivering presentations, leading productive discussions, and addressing objections with resilience.
Proficient in Microsoft Office applications.
Strong analytical, problem-solving, and decision-making capabilities.
Willingness to travel weekly (up to 60% overall depending on territory).
Ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.

Responsibilities

Serve as the regional lead for dealership group implementations, providing high-touch, white-glove support to ensure a smooth rollout experience.
Manage the implementation pipeline and track dealer progress through pre-onboarding, onboarding, and go-live stages, removing barriers that could delay completion.
Subject Matter Expert (SME) on GM’s DRP (Digital Retail Platform), dealership operations, and automotive digital retailing best practices to drive strong engagement and utilization.
Maintain dealer engagement throughout the implementation process to drive momentum and readiness ensuring key dealership personnel meet required turnaround times for critical implementation milestones.
Act as a relationship manager for dealers during implementation, addressing concerns, navigating conflict, and managing pushback effectively.
Proactively identify DRP implementation risks and work to mitigate effectively and efficiently.
Document, communicate and escalate issues/concerns, as necessary.
Partner with field resources (DRP Implementation Partners) by supporting the non-technical and relationship-driven aspects of implementation while they focus on technical execution.
Deliver clear, engaging presentations and product demonstrations using established presentation materials.
Help ensure each dealership group has a positive implementation experience and is successfully launched on schedule.
Prioritize time effectively, focusing on high-impact DRP activities and maintaining alignment with established DRP goals.
Manage travel and program related expenses in accordance with GM guidelines.