Drop/Count Member

FORT HALL CASINO•Fort Hall, ID

11d•$15 - $21•Onsite

About The Position

Under direct supervision from the Drop/Count Team Supervisor, contributes to the efficient daily operation of Drop/Count activities by handling and processing Electronic Gaming Machine (EGM) drops, in accordance with the established policies and procedures of the Shoshone-Bannock Casino Hotel. Maintains professionalism in all interactions with internal and external customers.

Requirements

High School Diploma or GED.
One (1) year of cash handling experience in a casino or banking environment.
A combination of relevant education and related work experience may be considered.
Valid driver’s license is required when driving vehicles for work-related purposes.
Must be able to successfully pass a background screening / investigation.
Must be able to submit supporting documentation of education and training to support qualifications.
Must be able to obtain and maintain a gaming license in good stating according to licensing rules and regulations.
Must obtain and maintain a valid driver's license and qualify for insurance coverage under the company's fleet management policy, when applicable.
Pre-employment drug screen.
Personal reference check and employment verification.
Conducts Federal, State, and tribal criminal history in accordance with the Shoshone-Bannock Tribes Gaming Commission Regulation, Part 400.7, Background Investigations.

Nice To Haves

Knowledge of goals, objectives, functions, policies, and procedures of Shoshone-Bannock Casino Hotel.
Knowledge of applicable federal, state, tribal, and gaming laws, regulations, requirements, and principles.
Knowledge of cash handling, banking, and/or accounting methods and procedures.
Knowledge of customer service standards.
Skill in operating various word-processing, spreadsheets, and Office software and industry-related applications.
Skill in analyzing problems, projecting consequences, identifying solutions, and implementing recommendations.
Skill in handling multiple tasks simultaneously.
Skill in addressing customer problems.
Skill in correct English usage, grammar, spelling, and punctuation.
Skill in providing exceptional customer service.
Ability to operate currency counting and sorting machines.
Ability to communicate efficiently and effectively both verbally and in writing.
Ability to maintain confidentiality.
Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
Ability to analyze situations and adopt appropriate courses of action.
Ability to establish and maintain professional relationships with the public and co-workers.
Ability to make solid decisions and exercise independent judgment.
Ability to demonstrate leadership and professionalism at all times.
Ability to demonstrate sensitivity to the needs of guests.
Ability to remain calm in emergency or crisis situations.
Ability to handle multiple tasks and meet deadlines.
Ability to work independently with minimal supervision.
Ability to adapt to varying situations.
Ability to prepare comprehensive and concise reports and plans.
Ability to work in a fast-paced environment and meet deadlines.
Ability to uphold strong ethics and integrity.

Responsibilities

Prepares Casino for drop by placing empty cash boxes at each designated location.
Removes cash boxes from designated machines; transports funds and tickets to count room in accordance with established policies and procedures.
Sorts and prepares funds for the count process.
Operates mechanical counting equipment.
Operates, troubleshoots, and maintains currency sorting machines.
Assists with counting and strapping currency, coins, and tickets.
Maintains complete and accurate reports and records; reconciles totals.
Assists with resolving Count disputes.
Performs emergency drops as necessary.
Assists patrons with general information upon request.
Complies with gaming and company regulations, policies, and procedures.
Attends and participates in regularly scheduled staff meetings.
Contributes to a team effort and accomplishes related results as required.
Performs other duties as assigned.