Drone Systems Technician

SPH Engineering • Pflugerville, TX

7d • Hybrid

About The Position

SPH Engineering is seeking a hands-on Drone Systems Technician to run its US operations and demonstration program. The position combines hardware assembly and testing, inventory and order fulfillment, customer demonstrations and field operations, and technical support and training. The technician will build and ship systems from the company’s Texas stock and help customers succeed after delivery.

The role includes working with SPH products such as MagNIMBUS magnetometer systems, multibeam and side-scan sonar, and single-beam echo sounders, as well as supporting hardware and software. The technician will conduct demonstrations and customer proofs of concept across the Americas, operate drones and payloads, assist with resulting data and reports, and provide support and training in person and remotely. The position is based in SPH Technologies Inc.’s US operation in Texas, with a hybrid schedule and travel of up to 30%, including internationally.

Requirements

• At least 1 year of hands-on technical experience in drones, surveying, electronics, or similar hardware, including assembly, testing, field operations, or technical support.
• Previous experience in a customer-facing role.
• FAA Part 107 Remote Pilot Certificate.
• Familiarity with enterprise drone and sensor payload operations.
• Comfort assembling hardware, cabling and connectors, and troubleshooting basic electronics.
• Strong attention to detail in assembly, inventory, documentation, and shipping.
• Ability to work independently and as part of a team.
• Fluent written and spoken English and Spanish.
• Valid passport and willingness to travel up to 30%, including internationally.
• US work authorization.
• Valid driver’s license.

Nice To Haves

• Previous experience in customer onboarding or customer success.
• Remote sensing experience.
• UgCS experience.
• Familiarity with ArduPilot.
• Experience with Global Mapper, HydroMagic, or Oasis montaj.
• Experience with drone payloads such as magnetometers, echo sounders, sonar, LiDAR, or GPR.
• Portuguese language skills.
• Experience with Jira Service Desk or similar ticketing tools.

Responsibilities

• Manage local US inventory, including receiving, maintaining stock accuracy, and requesting replenishment from headquarters.
• Assemble, configure, and test customer orders according to SPH procedures, including magnetometer, sonar, and echo sounder systems.
• Perform pre-shipment quality checks and prepare shipping and export documentation for the US, Canada, and Latin America.
• Handle RMA intake and conduct first-level diagnostics on returned equipment.
• Prepare and run regular product demonstrations, at least monthly, for customers, distributors, and partners across the Americas with the sales team.
• Operate drones as pilot and payload operator during demonstrations and customer proofs of concept, and help prepare resulting data and reports.
• Support trade shows, field days, and customer events.
• Provide technical support for SPH hardware and software through Jira Service Desk, email, and phone, escalating issues to R&D in Riga when needed.
• Deliver on-site and remote training on system setup, first flights, and data acquisition.
• Help create and localize English- and Spanish-language training materials and user guides.
• Share field feedback and recurring issues with Product and R&D.

Benefits

• Competitive salary plus performance-based bonus.
• Partial health insurance coverage.
• Generous paid holiday and vacation plan.
• Per diem when traveling.
• Hybrid schedule and travel across the Americas.
• Opportunity to join a global team and work hands-on with drone-based geophysical sensing technology.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed