Drone System Repair & Refurbishment Technician

Verity•Nc 27278, NC

8d•Onsite

About The Position

Verity is opening its first U.S. operations facility in North Carolina, and this role will be one of the first on the ground to help build and run it. The role will support North American clients, turning around replacement drones and components, working closely with Verity's headquarters in Zurich, while also opening the door to taking on responsibility for how the site runs day to day. The core responsibility is doing hands-on technician work: drone refurbishment, RMA processing, and quality testing while working alongside Client Support and technical functions, also working from the facility. If you want to be part of a growing team that's building for scale, this is the role for you!

Requirements

High school diploma or GED, plus completion of an accredited technical electronics training program or apprenticeship; associate's degree a plus
4+ years of hands-on experience troubleshooting complex systems with limited direct oversight (in robotics, automation, or advanced manufacturing)
2+ years working with soldering equipment, including fine-pitch and rework
Working knowledge of ESD-safe handling practices; relevant certifications a plus
Proficient with Atlassian tools (Jira, Confluence) for ticket management, work documentation, and status reporting to distributed teams
Comfortable acting as the primary on-site technical contact for an operation prioritizing your own workload, making day-to-day calls, and escalating clearly to a remote team
Valid US passport for travel to Switzerland
Ability to travel for training for up to 4 weeks at a time (typically 2 weeks bi-annually)

Responsibilities

Own the full drone repair workflow, from mechanical and electrical repair through functional testing and documentation.
Manage inbound and outbound customer RMAs, triage incoming units, and own the repair queue and turnaround commitments.
Maintain parts and refurbished goods inventory in the ERP and coordinate with the Zurich ops team to keep the US site stocked.
Run bench and indoor flight testing on refurbished systems.
Work closely with Zurich engineering to flag failure trends and drive process improvements.