Transportation - Driver

Active Day•Owensboro, KY

About The Position

The NEMT Driver safely transports passengers to and from non-emergency medical appointments, including doctor visits, dialysis, physical therapy, and hospital discharges. The driver provides courteous, professional assistance while ensuring passenger safety, comfort, and timely service in accordance with company policies and regulatory requirements. Training is provided. The role involves assisting elderly, disabled, and medically fragile passengers, including people with limited mobility. Drivers may work full-time, part-time, or per-diem and need to be available for a flexible schedule that may include early mornings, evenings, weekends, and holidays depending on operational needs.

Requirements

Must be at least 21 years of age.
Valid driver’s license with an acceptable driving record under company and insurance requirements.
Safe and responsible driving skills in varied weather and traffic conditions.
Ability to read maps, follow GPS, and navigate the service area efficiently.
Good communication skills and a professional, courteous manner.
Ability to follow written and verbal instructions and complete basic paperwork or electronic forms.
Basic smartphone, tablet, or computer skills for dispatch and trip documentation.
Ability to assist passengers with limited mobility, including pushing wheelchairs and occasionally supporting passengers while walking.
Ability to lift, bend, stoop, and secure mobility devices; lifting up to 50 pounds may be required.
Reliable, punctual, and able to follow schedules and instructions.
Patient, compassionate, and comfortable working with elderly, disabled, or medically fragile individuals.
Ability to frequently get in and out of vehicles and assist passengers at residences and medical facilities.
Ability to work a flexible schedule that may include early mornings, evenings, weekends, and holidays depending on operational needs.

Nice To Haves

High school diploma or GED preferred, but not always required.
Previous professional driving, NEMT, paratransit, taxi, courier, or delivery experience preferred but not required.

Responsibilities

Safely operate company vehicles to transport passengers to and from scheduled medical appointments.
Perform pre-trip and post-trip vehicle inspections and promptly report mechanical or safety issues.
Follow traffic laws, company driving policies, and safety procedures.
Secure wheelchairs, stretchers, and mobility devices using approved systems.
Assist passengers entering and exiting vehicles, including with ramps, lifts, and steps.
Treat passengers with dignity, respect, and professionalism, and offer appropriate assistance to elderly, disabled, or mobility-challenged passengers.
Maintain passenger confidentiality and comply with HIPAA and company privacy policies.
Communicate courteously with passengers, caregivers, facilities, and dispatch about trip status and issues.
Follow dispatch schedules and routes, promptly communicating delays or changes.
Use company technology to receive trips, update statuses, and capture signatures.
Accurately complete trip logs, mileage and time records, and required forms or electronic documentation.
Report no-shows, cancellations, incidents, and changes promptly and accurately.
Keep vehicles clean, organized, and presentable inside and out.
Follow infection-control and sanitation procedures, including cleaning spills or bodily fluids when required.
Ensure adequate fuel and supplies, including securement equipment, PPE, and forms.
Comply with company policies, broker rules, and applicable state and local regulations.
Maintain required licenses, driving-record standards, medical clearances, and certifications.
Attend required training sessions, safety meetings, and performance reviews.