Driver (Overnight)

Choice Hotels International•Bloomington, MN

13d•Onsite

About The Position

The role of Driver is to ensure 100% guest satisfaction by operating the courtesy shuttle to provide transportation to and from local destinations for our guests. The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.

Requirements

Strong verbal, written and interpersonal skills
Commitment to exceptional guest service
Ability to maintain a positive and professional attitude
Adhere to the policies and procedures of the hotel
Adhere to safe driving practices and traffic law
Ability to work overnights on Saturdays and Sundays including holidays
State Driver’s License with no restrictions that prevent operating hotel shuttle.
Ability to clear all necessary airport certification requirements to operation shuttle in airport

Responsibilities

Operates Hotel Shuttle Service
Ensure a delightful, seamless arrival and departure for our guests.
Greets guest and welcomes to hotel city
Keeps current on hotel services and local attractions to answer guest questions and promote hotel services.
Handles all guest complaints, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction
Drives shuttle to pick-up and drop-off guests to local destinations on a by request or schedule basis
Follows airport procedures and shuttle traffic rules to pick up and drop off guests
Logs trips and retains fuel receipts in accordance with hotel process
Loads and unloads guest luggage from shuttle, using cart and transporting to guest room when required
Keeps in contact with the front office and other drivers through provided radio equipment to keep hotel informed of status and location
Cleans and maintains lobby area when not operating shuttle, including but not limited to; cart cleaning and polishing, washing front windows, stocking newspapers
Assists in other departments as shuttle schedule allows, wearing provided radio to keep in contact with front desk
Assists in arranging taxi or other transportation service for guests traveling outside shuttle’s service area
Keeps shuttle fueled and reports maintenance issues to engineering for prompt repair arrangement
Picks up needed materials locally for departments when orders or other shipping arrangements cannot be made.
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations.
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties required to provide the service brand behavior and genuine hospitality