Driver/Yard Supervisor
About The Position
The Driver/Yard Supervisor is responsible for the daily leadership and operational performance of an assigned branch. The role oversees personnel, equipment, fleet assets, customer service, safety compliance, and route execution to support efficient, safe, and profitable operations. As the branch’s primary operational leader, the Driver/Yard Supervisor develops employees, maintains service quality, supports customers, and ensures compliance with company policies and regulatory requirements. The position calls for hands-on leadership and direct field support when operational needs require. The employer seeks someone with a positive, professional attitude who enjoys problem solving and thrives in a fast-paced, rewarding environment.
Requirements
- High school diploma or GED required.
- Three to five years of leadership experience in operations, logistics, transportation, or service industries.
- Strong communication, leadership, and organizational skills.
- Valid driver's license required.
- Teamwork skills.
- Time management skills.
- Communication skills.
- Decision-making and problem-solving skills.
- Customer service skills.
Nice To Haves
- Associate or bachelor's degree.
- Experience managing route-based operations.
- Commercial driver's license (CDL).
Responsibilities
- Direct daily branch operations and service execution.
- Coordinate personnel, equipment, vehicles, and resources to meet operational demands.
- Monitor route completion, service quality, productivity, and customer satisfaction.
- Track driver progress throughout the day and adjust schedules as needed.
- Maintain communication with dispatch, routing, sales, and customer service teams.
- Use company systems including Elements, Paylocity, Samsara, and Fleetio.
- Identify operational issues and implement corrective actions.
- Ensure branch readiness for seasonal demands, special events, and service fluctuations.
- Lead, coach, and develop branch personnel.
- Establish clear performance expectations and accountability standards.
- Conduct employee training, coaching, and performance reviews.
- Assist with hiring, onboarding, disciplinary actions, and employee development.
- Promote teamwork, professionalism, and company culture.
- Provide hands-on leadership and support in office and field environments.
- Ensure customers receive timely and professional service.
- Resolve customer concerns and service issues promptly.
- Support customer retention through service excellence.
- Maintain positive relationships with customers and community partners.
- Oversee branch vehicles and equipment.
- Ensure preventive maintenance schedules are followed.
- Coordinate repairs with maintenance personnel and vendors.
- Monitor equipment readiness, utilization, and compliance.
- Ensure inspections and documentation are completed properly.
- Promote and enforce company safety policies.
- Conduct branch safety meetings and inspections.
- Ensure compliance with DOT, OSHA, environmental, and company standards.
- Investigate incidents and implement corrective actions.
- Maintain accurate safety and compliance records.
- Manage branch inventory and supply levels.
- Monitor branch productivity and operational KPIs.
- Control branch expenses and identify efficiency improvements.
- Maintain accurate operational reports and documentation.
- Perform other duties as assigned.
Benefits
- Competitive salary commensurate with experience.
- Health, dental, and vision insurance options.
- Retirement savings plan with employer match.
- Paid time off and holidays.
- Professional development and advancement opportunities.
- Supportive team culture.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
