DRIVERVAN

Texas Western Hospitality Group • Irving, TX

12d

About The Position

The Driver-Van assists hotel guests with baggage and transports them to and from the airport or other requested locations. The role also supports guest services by providing local directions, explaining hotel services and nearby events, managing packages and stored baggage, and maintaining a clean and presentable van and hotel entrance. The position is part-time at TownePlace Suites DFW Airport in Irving, Texas, with any shift. Other duties may be assigned by a supervisor or management.

Responsibilities

• Assist incoming and outgoing guests with loading baggage into the van at the hotel, airport, or other destinations.
• Transport guests to and from the airport or other guest-requested locations.
• Drive and park safely according to hotel driving policies.
• Keep all necessary licenses and driving record documents in the vehicle at all times.
• Ensure passengers take proper safety precautions and remain seated while the vehicle is moving.
• Report accidents and vehicle damage immediately to the supervisor.
• Explain and promote hotel services, facilities, and outlets; stay informed about upcoming hotel and surrounding-area events and their times, dates, and costs.
• Maintain familiarity with the surrounding area and local streets.
• Keep the van interior clean, organized, and fresh-smelling.
• Keep the hotel entrance and drive-up areas presentable and free from trash, food, and other debris.
• Provide guests with local directions in a courteous and accurate manner.
• Oversee guest package arrivals, log packages, and deliver them to guests in a timely manner.
• Secure and tag baggage for storage at guests’ request.
• Occasionally transport luggage, items, or other goods to or from the airport, hotel, or another location without passengers.
• Respond promptly and courteously to guest requests or complaints, take appropriate action, report issues to management, and follow up on guest satisfaction.
• Maintain a professional appearance and dress.
• Follow company policies and procedures.
• Perform other duties as assigned by a supervisor or management.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed