Driver Support Shift Supervisor - PT

Swift Transportation•Phoenix, AZ

7d•$20 - $23•Onsite

About The Position

Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.

Requirements

2+ years related experience in call center and/or transportation operations required.
Must be proficient in all products within the Microsoft Office Suite
Must possess excellent communication skills.
Must be able to solve problems and work in high pressure situations.
Must be able to work in a fast-paced environment.
Associates or equivalent combination of education and/or experience required.

Nice To Haves

Previous project management experience preferred.
Previous experience working in Transportation/Logistics industry preferred.

Responsibilities

Provide daily guidance and assistance to assigned driver support specialists and/or gate operators and/or operations support coordinators.
Ensure assigned area in Driver Support is appropriately staffed and operating within budget constraints.
Ensure assigned employees have career development plans that provide the organization with strong bench strength for future leaders and specialized individual contributors.
Ensure processes and procedures meet organizational requirements and are accurately utilized.
Assist in the development and implementation of department and team goals.
Monitor productivity, encourage engagement and provide clarification of goals.
Ensure management defined metrics are adhered to during assigned shift.
Coordinate with leadership and assist in staff scheduling.
Update all Kronos times and monitor for accuracy.
As directed, may assist Operations Support Coordinators with recovering loads.
Assist with Comdata and dispatch problems as necessary.
Assist with fuel and routing issues of drivers.
Promote driver safety at all times.
Assist with emergency situations issues where law enforcement is involved and/or issues that involve driver compliance.
Proactively work to assist others in achieving the organization's objectives.