Driver Support Representative

Werner Enterprises•Fontana, CA

6d•Onsite

About The Position

The Driver Support Representative is responsible for ensuring that all drivers have a positive, organized, and thorough experience at the terminal. This position will serve as the driver’s liaison for all issues regarding on-boarding, travel, orientation schedule and material, equipment assignment and familiarization, terminal / facility directions, and any additional needs or issues.

Requirements

Knowledge of Werner portfolio and business units.
Ability to communicate, educate and negotiate in a professional manner.
Ability to operate a PC, including iSeries, Excel, and Word.
Strong decision-making skills.
High school graduate or equivalent experience.
Seeing and hearing: Read documents, computer screen answer phones, 75-100 % communicate in person.
Standing and walking. 0-24 %
Climbing, stooping, squatting and kneeling. 0-24 %
Dexterity: utilizing phone, typing, and writing. 50-74 %
Lift in excess of 10 pounds. 0-24%

Nice To Haves

CDL preferred.
Three to five years transportation experience within the trucking industry preferred.
One to two years of customer service experience preferred.

Responsibilities

Serve as the primary contact and owner of all drivers as they navigate through the terminal visit.
Deliver a welcome presentation in Driver Orientation as part of the Werner Welcome Experience; assist with each session to actively provide a visible resource to new drivers.
Assign drivers to tractors and maintain driver tractor data in iSeries planning grid as well as maintain open trucks at the terminal.
Educate drivers about the equipment and how to properly operate and maintain this equipment.
Proactively reach out to drivers to confirm that their expectations are being met, and offer assistance if needed.
Update all driver material/information as needed.
Document all interaction with drivers, including issues and resolution, throughout the welcome experience.
Perform other related duties as assigned by supervisory personnel.
Timely and regular attendance according to the scheduled shift as determined by supervisory personnel.