Driver Support Recovery Coordinator - FT

Swift Transportation•Phoenix, AZ

8d•$19 - $26•Onsite

About The Position

Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.

Requirements

Previous experience in transportation required.
Must have strong communication skills.
Must be able to work in high pressure situations.
Must possess strong problem solving skills.
Must be detail-orientated.
High School Diploma or equivalent required.

Responsibilities

Plan and recover loads delayed in transit to restore on time service while supporting drivers through phones and messages during extended hours.
Answer calls to the Driver Support Planning number and resolve immediate concerns related to driver and/or customer issues for loads in transit.
Dispatch necessary resources (driver, truck, trailer) to take care of immediate issue.
Monitor loads and resolve issues that may affect the scheduled delivery/pickup times.
Seek out trailer availability and help drivers find the trailer.
Resolve driver issues within authorized limits.
Utilize all available tools, perform planning functions and critical thinking activities to ensure on-time deliveries and improved customer service.
Provide daily summary of shift activity and ensure day shift is aware of changes and are informed of on-going concerns.
Collaborate with designated internal department personnel to resolve customer or driver issues as necessary.
Conduct persuasive discussions with drivers to ensure loads are accepted.
Proactively work to assist others in achieving the organization's objectives.