Driver Services Specialist 2026-01612

State of Wyoming•Cheyenne, WY

7d•Onsite

About The Position

The Wyoming Department of Transportation (WYDOT) is seeking a Driver Services Specialist for its Driver Compliance section in Cheyenne. This role is crucial for public safety on roads and highways, involving the completion of driving records, processing hearing/record review requests, issuing probationary licenses, and ensuring only safe drivers are licensed by reviewing medical, vision, and re-exam evaluations. Cheyenne offers a growing community with access to outdoor activities and the benefit of no state income tax. This position offers a $2,000 hiring bonus (see notes for eligibility) and a comprehensive benefits package including health, dental, and vision insurance, paid time off, retirement plans, and flexible schedules.

Requirements

Knowledge of Wyoming State Statutes and Rules and Regulations for specialized areas.
Knowledge of department rules, regulations, policies, and procedures.
Knowledge of personnel rules.
Knowledge of medical, physical, visual, mental, and alcohol conditions as they pertain to driving.
Knowledge of the types of licenses to be issued relative to the weight of the vehicle.
Knowledge of Federal Motor Carrier Safety Regulations.
Skills in excellent customer service.
Skill in effective interpersonal, oral, and written communications.
Skill in decision making.
Skill in keyboarding with proficiency and report writing.
Associate's Degree (typically in Business) OR 1-3 years of progressive work experience (typically in Business).
Valid driver license.

Nice To Haves

Intermediate skill level using Microsoft Word, Excel, Google Drive, Google Calendar, and a database.

Responsibilities

Review and evaluate medical, vision, and disabled placard documents to determine appropriate actions.
Review and schedule re-examinations to evaluate driving abilities.
Review documents for record reviews to determine eligibility for limited driving privileges, prepare legal files for Administrative Hearings, and issue probationary licenses.
Review and analyze audit reports to maintain accuracy and driving records.
Review and process driving record requests.
Review implied consents and DWUI documents to determine appropriate actions.
Collect, balance, and transmit all transactions received.
Answer questions from the public, courts, attorneys, law enforcement, and other DMVs via phone, email, and mail.
Maintain confidential Personal Identifying information.
Draft correspondence to clients.
Scan and index documents into document storage system.
Assist in all Driver Services areas as needed, including training.