Driver's License Hearing Officer
About The Position
The Iowa Department of Transportation (DOT) is looking to hire a Driver’s License Hearing Officer. This role is part of the Accelerated Customer Experience (ACE) team and focuses on ensuring the quality and integrity of the State of Iowa’s driver testing program. The position involves providing expert guidance and solutions to complex driver license and identification issues, supporting the Iowa DOT’s mission of Making Lives Better Through Transportation. The selected candidate will embody the Iowa DOT’s CORE values: Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exception.
Requirements
- Five years of full-time work experience in public administration (e.g., public-sector management, program oversight, strategic planning, or auditing).
- One year of full-time work experience in public administration (e.g., public-sector management, program oversight, strategic planning, or auditing) AND a total of four years of education and/or full-time experience (as described in part a), where 30 semester hours of accredited college or university course work in any field equals one year of full-time experience.
- Graduation from an accredited law school.
- Current, continuous experience in the state executive branch that includes experience equal to four years of full-time work as a Driver & Identification Service Center Consultant or Administrative Assistant 2.
- Must submit to and pass a background check as required by 6 CFR 37.45 due to the position being covered under the REAL ID Act of 2005.
- May be required to obtain a valid driver's license within a period of time after hire.
Responsibilities
- Serve as a go-to resource and subject matter expert for over 600 Customer Services Bureau employees and county partners, providing guidance and support on complex driver’s license issues.
- Handle incapable driver hearings, discretionary hearings, informal appeals, and recalls, playing a crucial role in resolving advanced-level customer service escalations.
- Read, interpret, and explain Iowa Code and Administrative Rules to various stakeholders, including defense attorneys, prosecutors, and law enforcement, to ensure compliance and proper license issuance.
- Lead in the research and resolution of complex customer cases, enabling frontline staff to maintain high service levels and efficient workflow processing.
- Act as the Department of Transportation’s representative in response to court subpoenas, including providing documentation and legal clarification when needed.
- Support leadership with special projects and backup coverage for various customer service roles, demonstrating flexibility and cross-functional competence.
Benefits
- Competitive pay and benefits package
- Health insurance
- Dental insurance
- Flexible spending account
- Life insurance
- Opportunities for professional growth and development
- Paid time off (vacation, sick leave)
- 9 paid holidays per year
- Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match
- Optional 401A plan with employer contributions
- Employee Discount Programs (vision, cellular, fitness, recreation, season passes, travel, counseling, legal, financial)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
