Driver / Route Supervisor

Unitex•New Brunswick, NJ

5h•Onsite

About The Position

Unitex is experiencing unprecedented growth and is seeking a highly skilled Driver / Route Supervisor for its facility in New Brunswick, NJ. This role involves being on the road with drivers, covering routes when needed, and is not an office job. The position requires establishing and maintaining customer contact, introducing new products/services, addressing customer issues regarding credit, payments, contract status, and service delivery, participating in route settlement, and scheduling new account installations.

Requirements

MUST HAVE BEEN A DRIVER FOR A COMPANY as you will be driving a 26 ft box truck
MUST HAVE SUPERVISORY EXPERIENCE
Driving experience in a service environment needed
Demonstrated customer service skills
Strong management and communications skills
Must be able to supervise drivers
Efficient time management skills
Must be able to resolve issues in the appropriate time frame.
Must be organized with excellent follow-up skills
Very strong interpersonal and telephone skills.
Good with numbers
Clean driver’s license
Job is physical in nature – must be able to lift heavy objects up/down stairs and load heavy items into trucks

Responsibilities

Establish and maintain customer contact on a regular basis
Introduce new products/services to customers
Address issues regarding credit requests, credit and payment terms, contract status, service delivery frequency and service days with customers
Participate in route settlement with the goal of improving issue resolution, COD pickups, and paperwork integrity
Schedule new account installations, including day stop sequence, first deliveries and other matters with the customer
Other service related duties as appropriate
Supervises 3-5 route drivers. This includes hiring, training, developing and disciplining
Fills in for drivers as required
Regularly goes out with drivers to monitor driver’s customer service skills and job safety skills