Driver Qualifications Coordinator

DISA Global Solutions, Inc.

2d•$15 - $17

About The Position

The Driver Qualifications Coordinator provides excellent and timely customer service to clients by assisting with inquiries and service requests within established client service policies. This role supports the administration of driver qualification files, drug testing programs, and compliance requirements while ensuring accuracy, responsiveness, and regulatory adherence.

Requirements

High school diploma or equivalent
Minimum of two (2) years of corporate or retail customer service experience
Strong attention to detail and commitment to quality
Excellent customer service and communication skills (written and verbal)
Intermediate proficiency in Microsoft Office Suite
Ability to manage multiple priorities in a fast-paced environment
Strong problem-solving and organizational skills
Ability to work independently with minimal supervision
Demonstrated integrity, professionalism, and commitment to ethical standards
Team-oriented mindset with the ability to collaborate across departments

Responsibilities

Respond to incoming phone calls, emails, and voicemail inquiries in a prompt and professional manner
Verify daily processing of client test results and documentation; identify and correct errors to ensure accurate and timely reporting
Contact clients, drivers, employers, and third-party facilities to obtain missing documentation and resolve data discrepancies
Serve as a Random Program Coordinator, utilizing Microsoft Office applications extensively
Assist clients with proprietary web-based systems, including: Managing employee roster updates Facilitating forms and materials orders Locating collection sites Granting designated employer representatives system access Providing ongoing system support and guidance
Resolve client issues related to driver qualification files, compliance requirements, fleet maintenance, reporting, policies, and procedures
Maintain working knowledge of Department of Transportation (DOT) regulations and consortium drug testing policies and requirements
Escalate urgent or complex matters as appropriate to ensure high levels of customer satisfaction
Coordinate with collection sites and clients to facilitate the receipt of required forms that do not automatically merge in the system
Research and collaborate with the billing department to resolve invoicing discrepancies and credits
Create and communicate client reports
Coordinate customer service efforts across departments
Perform data entry and process client orders for background screenings and drug testing
Perform other duties as assigned