Driver Operations Specialist

Quality Carriers, Inc.•Augusta, GA

45d•Onsite

About The Position

Quality Carriers is seeking an energetic and reliable Driver Operations Specialist to join their team in Augusta, GA. This is a full-time, in-office position, 5 days a week. The Driver Operations Specialist will be the primary day-to-day contact for an assigned group of drivers (up to 30), including company employee drivers and/or independent contractors. Drivers operate on a 24/7 basis, so participation in an on-call schedule is expected. This role involves dispatching, load planning, and customer service, aiming to ensure driver satisfaction, safety, regulatory compliance, and efficient service delivery.

Requirements

Excellent communication and interpersonal skills.
Experience with DOT Requirements, CSA expectations and Safety procedures.
Ability to travel multiple times per year as needed for training and career development purposes.
Highly proficient computer skills. Must be comfortable using a computer and various software programs.
4+ years truck transportation industry experience or 4-year degree preferred.
2+ years of experience in a leadership or management position.

Responsibilities

Facilitate each driver's individual compensation and time at home requirements.
Maintain a driver calendar for planning requested time off or unavailability, including compliance-related time off.
Record all driver home-time requests in TMW and other applicable systems.
Discuss safety, compliance, and service issues with drivers, facilitating required documentation.
Review performance bonus results with company employee drivers quarterly and provide feedback.
Perform a minimum of one driver ride-along per quarter.
Actively engage drivers daily in safety conversations to promote the QC Safety Culture.
Ensure drivers' hours of service are properly updated in the ELD system.
Work with Operations and Safety to issue breach of contract notices to independent contractors as required.
Work with Operations, Safety, and HR to develop disciplinary actions for company employee drivers consistent with company policy.
Review system tools and data to provide drivers with relevant information regarding safety, customer service, regulatory, and company policy compliance.
Validate driver dispatch plans to ensure compliance with regulations and company policies.
Work with the Maintenance team daily to ensure all company equipment is in full compliance with federal, state, and local regulations.
Ensure all monthly online safety training is completed and assign other training or refreshers as needed.
Verify all tractor profiles are accurate, including the presence and working condition of equipped accessories.
Properly pre-trip and communicate all assigned loads for assigned drivers to ensure a minimum of 95% on-time service.
Dispatch all drivers verbally and electronically in accordance with company policies, utilizing company devices and software (e.g., ISAAC tablets, TMW, TotalMail).
Coordinate driver utilization with Central Scheduling and Equipment Planning teams to maximize driver earnings while meeting customer service expectations.
Proactively communicate all potential and real service-related issues as they occur to ensure customers are notified of late deliveries prior to planned arrival.
Work with drivers daily for a smooth dispatch workflow process.
Make the daily schedule and secure necessary backhauls for all assets using available inputs (driver calendar, yard checks, orders, maintenance reports, etc.).
Work with surrounding terminals and central scheduling to maximize loaded miles on all assets.
Manage the end-to-end tank wash process for all terminal-assigned equipment, including assignments, product compatibility confirmation, scheduling, PO coordination, and communication with the tank wash.
Manage driver capacity priorities.