Driver Operations Coordinator

Airspace•Carlsbad, CA

5h•$20 - $25•Hybrid

About The Position

The Driver Operations Coordinator supports the day-to-day execution of Airspace’s Driver Operations function. This role focuses on administrative workflows, driver support, onboarding coordination, performance case management, and payment issue resolution. This is an execution-focused role that partners closely with Driver Operations Managers to ensure drivers are supported, issues are resolved quickly, and processes are followed accurately and consistently.

Requirements

Ability to work hybrid on-site in Carlsbad, CA
1–2+ years of experience in operations, customer support, logistics, or administrative roles
Strong organizational skills and attention to detail
Comfortable managing multiple tasks and follow-ups simultaneously
Clear written and verbal communication skills
Ability to follow defined processes while operating in a fast-paced environment
Comfortable working in internal systems to formally log and capture activities and comfortable working with basic data tracking tools
Confident and comfortable communicating with individuals from diverse backgrounds, particularly over the phone
Strong verbal communication skills with the ability to build trust quickly
Demonstrates professionalism and empathy in all interactions
Maintains composure and sound judgment in high-pressure or challenging situations
Customer-service oriented mindset with a proactive, solutions-focused approach
Ability to de-escalate tense conversations while preserving relationships and brand integrity

Responsibilities

Serve as a primary support contact for drivers regarding general questions, issues, and requests
Manage inbound driver cases related to performance concerns, compliance issues, and account status
Track, document, and escalate driver performance cases following established processes
Support corrective action and offboarding workflows as directed by Driver Ops leadership
Coordinate driver onboarding activities, including documentation collection and system setup
Ensure driver records are complete, accurate, and compliant with program requirements
Support training enrollment and completion tracking
Assist with ongoing compliance checks and renewals
Investigate and resolve driver payment issues, discrepancies, and inquiries
Partner with Finance and Operations teams to ensure timely and accurate resolution
Maintain accurate records related to payment adjustments
Assist Driver Operations Managers with day-to-day administrative tasks
Maintain internal trackers, dashboards, and documentation related to driver activity
Identify recurring issues or process gaps and flag opportunities for improvement
Support internal audits, reporting requests, and operational reviews