Driver Manager

TCI Transportation•Knoxville, TN

4d•Hybrid

About The Position

TCI is a family-owned company that has been in business since 1978. As we continue to grow, we are looking for people who are hardworking, honest, and share in our values. While the duties and requirements listed below are important, what matters most to us is finding someone who is eager to learn and committed to providing exceptional customer service—not only to our customers, but especially to our team and drivers. The Driver Manager is responsible for communicating all pertinent freight information to drivers in a region of assigned responsibility. Supervise and maintain equipment providing load capacity. Work directly with internal employees and manage expectations against operational capabilities. Employ a strategic approach by problem solving and develop corrective actions to enhance operational performance.

Requirements

Operational Skills: This position requires an individual experienced in the movement of freight and driver relations. We are looking for a fundamentally solid performer who is consistently able to facilitate multiple projects and remain productive under pressure.
Management: This position requires experience in managing and coaching others. Troubleshooting any issues with a driver pick up or delivery to ensure proper freight delivery.
Analysis: Coordinating with operational staff in order to receive maximum productivity from drivers while operating within DOT, OSHA and other company safety departments.
Communication: This position requires the ability to build and maintain relationships with internal and external customers; and the ability to confront and resolve performance or service issues with drivers and customers effectively.
2 years related experience.
Strong interpersonal and relationship building skills.
Fleet management experience.
Strong analysis and decision-making skills.
Superior customer service skills.
Excellent communication skills both written and verbal.

Nice To Haves

Bilingual in English and Spanish is preferred to effectively communicate with a diverse driver workforce.
Familiarization with DOT and OSHA rules and regulations is a plus.

Responsibilities

Responsible for the supervision and management of a fleet of drivers, to assure proper and timely loading and delivery of products to customers.
Assurance of DOT compliance and administration of all reporting procedures and enforce all company policies and procedures.
Responsible for fleet efficiency including driver productivity, miles, legal HOS, operation, availability, customer service and pre-planning performance.
Assist with development of programs, procedures, and guidelines to help align the driver workforce.
Interaction with outside freight vendors and coordination of scheduling requirements.
Build relationships, solve issues, and assist customers and drivers with their individual needs.
Local travel will be required 20% of the time. All travel expenses will be reimbursed.