Driver Manager

Keolis Canada•Woodbridge, VA

8h•$70,000 - $76,000•Onsite

About The Position

The Driver Manager is responsible for overseeing a team of approximately 60-80 drivers, ensuring their safety, performance, and engagement. This role involves managing absenteeism, conducting performance evaluations, managing payroll, and fostering a positive, customer-oriented culture. The Driver Manager also plays a key role in employee engagement, union relationship management, and contributing to the economic performance of the location.

Requirements

Minimum 3 years in a supervisory role.
Management of frontline employees with accountability for safety and performance.
Bachelor’s Degree or equivalent training and experience.
Knowledge of theories, principles, and practices of transit operations.
Knowledge of driver scheduling practices.
Knowledge of applicable federal, state, and local laws, rules, and regulations regarding transit operations.
Knowledge of vehicle operations and safety.
Knowledge of principles of training and development.
Excellent communication and interpersonal skills.
Fluent in English with excellent written and verbal communication skills.
Customer-focused with the ability to inspire your team with commitment and enthusiasm.
Ability to exercise good judgment and creativity in decision-making.
Ability to interact professionally with all levels of KTA employees, client representatives, and community members.
Employment contingent upon passing pre-employment drug and alcohol screen.
Contingent upon receiving a favorable background check.
Must pass a physical examination.

Nice To Haves

Preferred Class B Commercial Drivers License with P endorsement.

Responsibilities

Accountable for driver group safety performance and ensuring adherence to safety policies.
Manage absenteeism and address unplanned absenteeism issues.
Review event video for coaching performance and customer service.
Conduct field supervision of drivers to assess performance and competence.
Conduct annual performance evaluations and deliver regular driver scorecard results.
Manage payroll activities.
Accountable for the driver group’s contribution to the overall customer experience.
Lead a customer-oriented culture where all drivers ‘think like a passenger’.
Assist in the investigation of and response to customer comments.
Build positive relationships with drivers and lead an engaging culture.
Provide one-on-one coaching to improve safety, performance, engagement, and customer satisfaction.
Provide regular driver recognition and feedback.
Work with KTA resources to recruit, interview, onboard, train, and retain qualified drivers.
Foster the Union relationship, monitor compliance to the CBA, manage union relationships, and handle grievance responses.
Address driver performance issues, providing coaching and/or disciplinary action.
Ensure communication of KTA instructions and directives to drivers.
Act as liaison between drivers and other departments.
Drive improvement in the employee experience through KPIs like driver turnover and absenteeism.
Manage planned and unplanned absenteeism to keep related expenses within budget.
Manage recruiting and training expenses by limiting driver turnover.
Contribute to the overall improvement of the location’s financial performance.