Driver Manager

Contract Transport Services•Green Bay, WI

About The Position

The Driver Manager is responsible for overseeing and coordinating the daily activities of assigned drivers to maximize productivity, ensure on-time service, and maintain compliance with safety and regulatory requirements. This role serves as the primary point of contact for drivers, supporting their success while delivering excellent service to customers.

Responsibilities

Coordinate load assignments with planners and dispatch drivers on pre-planned loads
Monitor, track, and communicate with drivers throughout the day via phone, GPS systems and other tools.
Ensure on-time delivery (OTD) performance and proactively address service disruptions
Manage driver check calls, ETAs, PTAs, and RTAs350 solo miles per day or 600 team miles per day per day per truck
Track and locate missing paperwork and ensure all documentation is completed accurately
Communicate schedules, expectations, and updates clearly to drivers
Serve as the primary liaison between drivers and internal departments (customer service, safety, maintenance, etc.)
Address driver concerns, payroll inquiries, and operational issues in a timely manner
Promote a positive, productive relationship with drivers to support retention and engagement
Promote a strong safety culture and ensure compliance with DOT and Hours of Service (HOS) regulations
Monitor driver hours to prevent violations and ensure safe operations
Coordinate with safety and maintenance teams regarding equipment issues, delays, or breakdowns
Ensure preventative maintenance is completed on all assigned equipment
Facilitate truck swaps as needed.
Audit, review, and approve driver timecards and payroll data
Maintain payroll records, spreadsheets, and supporting documentation
Resolve payroll discrepancies and respond to driver pay inquiries
Manage vacation requests, bonus calculations, and payroll compliance
Accurately document service issues and operational updates in systems (e.g., TMW)