Driver Manager, Owner Operator Operations

Loblaw Companies Limited•Cambridge, ON

9d•CA$68,000 - CA$93,500

About The Position

This role is accountable for the onboarding and management of Owner Operators, as well as support and management of Company drivers based in the United States. Through regular communication, you will be the primary point of contact for the fleet, ensuring all needs are met and drivers are managing efficiently.

Requirements

College Education, preferably in Supply Chain Management an asset
5-7 years of related work experience
1-3 years of Supervisory/Management experience
Excellent communication skills are required
Must have strong leadership skills
Must have the ability to multitask, make decisions and problem solve
Strong organization skills required

Responsibilities

Evaluate, monitor, verify operations performance and corresponding reports and address issues in a proactive manner (i.e. performance management)
Continuous strive for process improvement, through the implementation and standardization of processes
Develop and maintain communication with support teams, such as planning and cost validation
Active involvement in centralized operations planning and initiatives
Monitor staffing requirements and infrastructure to meet the needs of the business, while working with support (HR) to ensure proper staffing levels are maintained
Manage performance of team to meet goals and objectives through daily/weekly communication upwards and downwards, providing updates as required and appropriate
Ensure all staff have completed all required training
Participate in facilitation of orientation and all associated documentation and preparation
Meet with Manager to review team’s performance, discuss issues, seek direction on performance of team and/or individuals
Address driver issues, working to correct behaviour and ensure optimal customer service is met
Ensure Validation of driver activity through debrief process, ensuring that activity and relevant information matches driver assignment, sign off on delays as required
Address customer concerns, coordinating with correct parties (e.g. scheduling, Human Resources) and advancing issues as needed
Work with warehouse operations to ensure coordination between departments while confirming transportation schedules are met
Communicate with retail customers on urgent issues as required
Manage and communicate forecast load counts
Ensure equipment and resource requirements are set up according to delivery scheduling and troubleshoot any gaps in coverage
Monitor weather and road conditions related to delivery schedules and service needs and react accordingly to provide proper communication and resolution to delivery issues
Primary contact for customer/retail issue resolution by phone, email or store visits, as required
Track and Investigate retail claims, assigning to responsible party
Understand budged expenses for area of control and influence, staying current on expense performance year to date and period to date; report any overruns or savings upline
Provide manager with information required for period P&L reviews
Use transport systems (Samsara) to review output, resolve technical issues, run and review reports
Investigate any damage to equipment and lead the claims process where applicable; coordinate road service calls
Follow up on compliance related activities, including regular activities/tasks, audit preparation and follow up in a timely manner (Food safety, Health and Safety, Environmental, LAR)
Building and leading diverse teams that foster a workplace of inclusiveness and belonging