Driver/Client Service Monitor

Hope The Mission • Thousand Oaks, CA

5d • $0 - $22 • Hybrid

About The Position

The Driver / Client Service Monitor (Driver/CSM) is responsible first for the safe, reliable, and respectful transportation of participants in Hope the Mission's Interim Housing programs. The Driver/CSM gets participants to appointments, housing opportunities, services, and program activities on time, and in a vehicle that is clean, maintained, and safe. When not driving, the Driver/CSM works on-site as a Client Service Monitor, supporting participant safety, daily operations, and community standards. In both roles, the Driver/CSM helps create an environment that is safe, structured, and respectful — one where every participant is treated with dignity and fairness. This position requires someone who drives safely and defensively, shows up consistently, uses good judgment, and genuinely cares about serving people experiencing homelessness. Reliable transportation is often what connects a participant to housing, healthcare, and income; when a Driver/CSM shows up with calm, care, and compassion, participants can count on getting where they need to go as they work toward stable housing. The Driver/CSM reports to the Program Manager or Assistant Program Manager and works alongside site staff to make sure the program runs well, meets contract requirements, and reflects Hope the Mission's values in every interaction.

Requirements

• High school diploma or GED required
• Valid California driver's license required, with a minimum of [X] years of licensed driving experience and minimum age of [21], per agency insurance requirements
• Acceptable driving record per agency and insurance carrier standards required
• Background Screening – Employment is contingent upon the successful completion of background checks as required per worksite.
• Drug and Alcohol Testing – Candidates must pass pre-employment and ongoing drug and alcohol screenings in accordance with company policy.
• Motor Vehicle Record (MVR) Check – For roles requiring driving, employment is contingent upon an acceptable driving record.
• Legal Eligibility to Work – Candidates must provide proof of legal authorization to work in the US.
• Compliance with Company Policies and HIPAA standards – All employees must comply with company policies, including safety, confidentiality, and conduct standards.
• CPR/First Aid Certification
• Food Handlers Certification
• Must have reliable transportation.
• Must have proof of vehicle insurance coverage.
• Must have a valid CA drivers license.

Nice To Haves

• Experience transporting passengers (shuttle, paratransit, rideshare, or agency van) preferred
• Previous experience in homeless services, shelter operations, or social services preferred
• Knowledge of trauma-informed care and harm reduction principles preferred

Responsibilities

• Safely transports participants to and from scheduled appointments, housing interviews and move-ins, medical and behavioral health services, benefits offices, employment, and program activities, following established routes and supervisor direction
• Follows the daily transportation schedule; coordinates pick-up and drop-off times with case managers, site leadership, and participants, and communicates delays or changes promptly
• Operates agency vehicles in a safe, defensive, and courteous manner, obeying all traffic laws, speed limits, and agency vehicle policies
• Ensures all passengers are seated and wearing seat belts before the vehicle moves; does not exceed vehicle seating capacity
• Assists participants entering and exiting the vehicle, including participants with mobility devices, and helps load and secure belongings as appropriate
• Transports only authorized participants and staff; does not make unauthorized stops or use agency vehicles for personal purposes
• Follows agency policy on mobile phone use while driving (hands-free only, or no use while the vehicle is in motion)
• Uses trauma-informed de-escalation techniques to manage conflict or safety concerns in the vehicle; pulls over safely and contacts the supervisor or emergency services when needed
• Completes pre-trip and post-trip vehicle inspections each shift (tires, lights, brakes, fluids, mirrors, seat belts, first aid kit, fire extinguisher) and documents results
• Reports maintenance needs, damage, or unsafe conditions to the supervisor immediately and does not operate a vehicle that is unsafe
• Maintains vehicle cleanliness inside and out at all times, including sanitizing high-touch surfaces between trips
• Ensures the vehicle has sufficient fuel before and during each shift and follows fuel card procedures
• Coordinates scheduled maintenance, smog, and registration needs with the supervisor or fleet contact
• Logs all trips, passengers, and mileage accurately and in accordance with departmental and contract procedures
• Reports any accident, citation, vehicle damage, or in-vehicle incident to the supervisor immediately and completes required incident reports the same shift
• Notifies the supervisor immediately of any change in driver's license status, including suspension, restriction, or a new moving violation
• Maintains confidentiality of participant information, including destinations and appointment details
• Conducts required wellness checks to ensure participant safety and well-being
• Monitors participant movement, common areas, and site activity to promote safety and program compliance
• Conducts routine site walk-throughs and safety checks
• Supports contraband control and safety procedures in accordance with agency policy
• Responds to incidents and emergencies using trauma-informed de-escalation techniques and follows all incident reporting protocols
• Supports emergency responses — including medical emergencies, overdoses, and evacuations — until leadership or first responders arrive
• Assists with routine cleaning of facility areas, including restrooms, showers, and common areas, to maintain cleanliness, safety, and operational readiness
• Monitors hygiene and community areas and keeps resources stocked
• Washes, dries, and prepares towels for restroom and shower services
• Maintains accurate shower and restroom usage logs
• Provides direct, respectful assistance to participants, including answering questions, responding to requests, and connecting participants to appropriate staff or resources
• Assists with participant intake, orientation, and explanation of site guidelines as directed by management
• Distributes hygiene supplies and supports meal service, supply distribution, and general operational duties as assigned
• Completes Daily Activity Reports (DARs) accurately, objectively, and in a timely manner
• Completes intake, exit, and case notes in HMIS where applicable
• Observes and reports safety concerns, maintenance issues, guideline violations, and unusual occurrences to site leadership promptly
• Provides support during shift pass-downs and communicates relevant updates between shifts, including transportation schedule changes
• Provides overnight, evening, weekend, or holiday coverage as scheduled
• Performs other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED