Drive Thru Team Leader

Builders Warehouse•Kearney, NE

2d•Onsite

About The Position

Responsible for waiting on customers, loading/unloading merchandise, operating cash register, maintaining product, and product knowledge. This role provides the highest possible level of service to all customers, trains new Drive Thru Team Members, and reports personnel issues to management. The position involves maintaining business contact with customers and employees, answering telephone inquiries, and accurately following Drive Thru loading procedures. The Team Leader assists customers in finding and loading the correct product, handles cash transactions, and ensures all merchandise is paid for. They also follow up on customer concerns, handle complaints, and comply with procedures for sales transactions, returns, and defective merchandise. Additionally, the role involves reporting maintenance needs, safely operating equipment like forklifts, maintaining product knowledge, and ensuring the cleanliness of designated areas. Communication with management regarding product issues and shrink concerns is essential. The Team Leader also assists with stocking and downstocking merchandise, securing company assets, and promoting a safe working environment. They act as a mentor to new team members, promote team building, and comply with all company policies and procedures.

Requirements

Ability to communicate with customers, other employees, and managers using verbal and written skills.
Ability to add, subtract, multiply, and divide.
Ability to use a tape measure.
Ability to carry out written or oral instructions.
Ability to operate a computer and calculator.
Good interpersonal, communication, sales, and customer service skills.
Knowledge and ability to use safe lifting techniques.

Nice To Haves

High school diploma or general education degree (GED) is preferred.
3 to 6 months of retail sales and cashier experience and/or training is preferred.

Responsibilities

Provides the highest possible level of service to all customers.
Trains new Drive Thru Team Members
Reports personnel issues to management; may participate in personnel discussions as required.
Maintains appropriate business contact with customers and employees in person and on the telephone.
Answers telephone inquiries pleasantly and promptly.
Accurately follows Drive Thru loading procedures.
Assist the customer in finding and loading the correct product for their needs.
Counts cash drawer at opening and closing of the day.
Operates cash register and calculator. Makes change, cashes checks, and issues receipt to customers.
Checks customers out quickly, efficiently, and effectively.
Always checks customer loads to ensure that the correct merchandise is being purchased by the customer and the correct merchandise was loaded.
Ensures that all merchandise is paid for – both merchandise purchased from the store and the drive thru.
Follows up on notes and customer information concerns.
Listens and handles customer complaints in order to satisfy the customer – seek management when necessary.
Complies with procedures on sale transactions, special purchase orders, paperwork, returns, credit memos, defective merchandise, etc.
Accurately records all merchandise returns on a merchandise pickup and credit slip.
Informs the Team Manager and/or Sr. Team Leader of maintenance repairs on equipment.
Safety operates forklift, stock picker, saws, and other equipment.
Maintains up-to-date knowledge on products – use of the product and how they work.
Maintains housekeeping of designated areas.
Communicate product problems in your area concerning supply, quality, or new items that we need to stock to the Team Manager or Sr. Team Leader.
Communicate shrink concerns to management.
Reports to the Sr. Team Leader for day/night assignments and ensures Team Members complete assignments.
Assists in stocking and downstocking merchandise.
Restocks merchandise returns as needed.
Secure company assets.
Maintains and promotes a safe working environment and follows all safety rules.
Be a mentor – Train and help new drive thru team members to adapt and succeed as a Builders salesperson.
Promotes team building concept.
Complies with all company policies and procedures.