Drive-Thru Support - Power Rd

Mint Cannabis•Mesa, AZ

13d•Onsite

About The Position

The Drive-Thru Support is responsible for delivering an outstanding customer experience while meeting operational demands of a quick-service drive-thru environment, prioritizing speed and accuracy. This role supports the day-to-day operations of the dispensary, from order fulfillment to compliance documentation, all while promoting a welcoming and professional environment.

Requirements

Must be at least 21 years of age.
Must be able to obtain and maintain a Facility Agent Card in accordance with Arizona state regulations.
Working knowledge of medical cannabis and its consumption methods.
Familiarity with Arizona cannabis products and transaction limits.
Understanding of state cannabis regulations and dispensary compliance protocols.
Ability to operate POS systems and basic software programs.
Strong communication and customer service skills.
Dependable, punctual, and able to work under pressure in a fast-paced retail setting.
Positive, team-oriented mindset.

Nice To Haves

1+ year of experience in retail, customer service, or a related role preferred.

Responsibilities

Responsible for fulfilling consumer drive-thru orders and online pick-ups
Responsible for drive-thru go backs
May be required to go outside to collect names and get orders ready for drive thru during high traffic times
Must be able to greet and check in consumers, verify their status, and report allotments in the POS system.
Responsible for providing cannabis education and guidance to consumers.
Must assist customers in selecting products efficiently and compliantly.
Must be able to process orders and handle payments using POS software with a high level of accuracy.
Must be able to operate, maintain, and close the cash register, including reconciliation and deposit tasks.
Must maintain a clean, organized, and professional environment for customers and coworkers.
May be required to support other departments, including administration and packaging, as needed.
Must assist with daily operational needs, including restocking and supporting compliance efforts.