Drive Thru Ambassador - Griffith - FT

GOODWILL INDUSTRIES GROUP • Griffith, IN

9d • $11 - $0 • Onsite

About The Position

The Drive Thru Ambassador provides exceptional customer service by efficiently receiving, sorting, and pricing donations while maintaining a friendly and organized donation area. The role assists donors with unloading items, expresses appreciation, and supports smooth operations in a fast-paced retail environment. The position embodies Goodwill’s mission to “Empower people to achieve their most abundant life” and upholds the company core values: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing. The position reports to the Store Manager, who evaluates performance annually.

Requirements

• Excellent customer service skills and the ability to engage positively with donors, express gratitude, and create a welcoming experience.
• Friendly and approachable demeanor, with patience and professionalism in interactions.
• Strong attention to detail when sorting, inspecting, and pricing donations.
• Ability to quickly learn and apply donation policies, including identifying acceptable and non-acceptable items.
• Basic understanding of safety protocols, proper lifting techniques, hazard awareness, and workplace safety procedures.
• Ability to work efficiently in a fast-paced setting while maintaining accuracy and organization.
• Strong teamwork and communication skills.
• Authorized to work in the United States.
• Flexible availability.
• Ability to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use the head and neck in twisting or static motions and look up and/or down.
• Ability to lift and/or move up to 50 lbs.
• Ability to safely operate material handling equipment, personal protective equipment (PPE), and light industrial machinery.

Responsibilities

• Greet donors warmly, assist with unloading donations, and express appreciation to create a positive, welcoming experience.
• Receive, inspect, sort, and price donated items according to established guidelines, ensuring quality, appropriate categorization, and readiness for resale.
• Follow safety protocols and procedures and handle donations properly to help prevent damage, accidents, and injuries.
• Keep the donation area clean, organized, hazard-free, and professionally presented.
• Document donation intake accurately, maintain required records, and report discrepancies or concerns to management.
• Uphold Kaizen standards by seeking continuous improvements to efficiency, organization, and workflow.
• Collaborate with team members and supervisors to support store operations, adapt to changing priorities, and contribute to a positive, team-oriented environment.
• Perform other duties as assigned by the supervisor.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed